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On Tuesday, March 13, to improve the way ambulatory referrals are routed, clinics and services will transition from ‘Schedule Order’ workqueues to ‘Referral’ workqueues in Epic@UNC. ​Review the instructions and requirements at this link to ensure a successful Go-Live.
Located in Employee News Online / 2018 / March 1
​Tricare recently broke out coverage based on East and West territories, which caused errors in the eligibility responses that we get from Passport. To minimize errors, electronic verifications for Tricare are turned off until we have a resolution.
Located in Employee News Online / 2018 / April 12
To ensure a stable environment for the March 13 Referrals Workqueue Go-Live, we must limit Cadence/Referral/Scheduling changes to emergency changes only beginning March 1.
Located in Employee News Online / 2018 / March 1
On July 12, patients at UNC Health Care locations using Epic@UNC who list a cell phone number as their preferred number will begin receiving appointment reminders via text message. View details and samples of the text message appointment reminders patients will receive at this Intranet link.
Located in Employee News Online / 2017 / July 6
The "Recipient Lookup" screen was updated Sept. 13 in Epic@UNC so the "Near" field defaulted to "Home." As of Sept. 21, this default of "Home" has been removed and will no longer default in the "Near" field.
Located in Employee News Online / 2017 / Sept. 21
Epic@UNC Downtime Forms archive is moving – Update any bookmarks you use
The Epic@UNC Downtime Forms archive is moving on Monday, April 17. Please update any bookmarks you have that link directly to Epic@UNC Downtime Forms. The Downtime Forms are still available from each entity's Intranet home page.
Located in Employee News Online / 2017 / April 13
​Effective Jan. 1, 2019, UNC Health Alliance is the In-Network Provider for BlueCross BlueShield of North Carolina’s individual under-65 ACA plans in the Greater Triangle area. For more information about Blue Value with UNC Health Alliance, please click her​e.​​
Located in Employee News Online / 2019 / Jan. 3
Many veterans receive care at UNC Health Care. Though we have an information exchange already in place with the US Department of Veterans Affairs (VA), the VA cannot share health information unless a veteran-signed authorization form (VA Form 10-0484) is on file with the VA. View the steps to help a veteran complete form 10-0484 in this Tip Sheet.​​
Located in Employee News Online / 2018 / May 3
UNC Health Care has enhanced patient capability to access Financial Counseling - the patient request for Financial Counseling should be captured during scheduling or check-in. View details in this Tip Sheet and contact OutpatientServicesTraining@unchealth.unc.edu with any questions.
Located in Employee News Online / 2019 / May 23
VA coverage and a non-VA coverage may not exist on the same account. View details about when to apply VA coverage, and screenshots of error messages that will appear if it is applied incorrectly beginning Monday, Dec. 19.
Located in Employee News Online / 2016 / Dec. 15