NC TRACKS –The New Department of Health and Human Services (DHHS) System

On July 1, 2013, Medicaid (DHHS) implemented NCTRACKS, a new system that encompasses all aspects of providing care for Medicaid patients including enrollment of providers, pre-authorizations, filing claims, payment of claims, issuing Medicaid cards, etc.

If your department was unaware of these changes to Medicaid, these changes affect some aspect of your department’s processes, or you would like to learn more, please contact Susan Turner at (919) 966-5032 or email Sandra Lanier at

You may also request to be included in a weekly UNC Health Care phone call or be able to participate in other opportunities via the North Carolina Hospital Association, etc.