ISD’s Leanovations experiments with Open Space event

On the afternoon of Friday, Aug. 7, the Leanovations program of the Information Services Division (ISD) experimented with UNC Health Care’s first ever Open Space event.

The concept behind “Open Space” events is to provide a large group of participants with a structured and constructive atmosphere where they determine the discussion topics and the agenda. Every issue of concern related to the theme of the event can be raised for discussion by anyone in attendance. The theme for this event was “Informed Innovation - Creative solutions to improve IT in support of system expansion.”

This concept can be used for almost any business issue, including strategic direction setting, envisioning the future, identifying the issues and opportunities to realize the desired future, conflict resolution, morale building, and organizational transformation to a high-performing and high-learning organization.

The first-ever session of this kind at UNC Health Care was a success, and resulted in eight individual 45-minute sessions with topics such as Testing, Standards, Cross Training, and Resource Planning. Participants felt that it was a safe environment to discuss important topics and encouraged positive discussions unlike the typical lessons learned meetings. The structure was conducive to open collaboration, eliminating silos not only between Epic@UNC application analysts, but also between analysts and operations.  

The event was kicked off by its sponsor Mauri Williams, UNC Health Care Chief Nursing Informatics Officer, and facilitated by Nelson Nauss, IT Manager. A special thank you to the Operational Efficiency department for allowing us to use their training space as the venue for this event, and volunteers that helped make it all a reality.

For more information on ISD Leanovations, access Leanovations.unch.unc.edu or contact Nelson Nauss

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