Improvements to Communication of Referral Status in Epic@UNC

Beginning Jan. 17, when a Referral Coordinator or any employee working in the Schedule Orders Workqueue removes a referral order, he/she must first select from an updated list of "Removal Reasons." Each Removal Reason is then mapped to a scheduling status that will be updated automatically in Epic@UNC. Depending on the Removal Reason selected, a letter also may be automatically generated from Epic@UNC and sent to the referring provider, with the goal of notifying referring providers more quickly about the status of referrals.

Details on the updated workflow to remove a Referral Order, and on which Removal Reasons trigger letters to referring providers, are available in this Quick Reference Guide.

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