Appointment reminder letters mailed 14 days prior to appointment date

Beginning Monday, May 16, automated appointment reminder letters to patients will be mailed 14 days prior to the scheduled appointment date. These letters were previously sent the day after the appointment was scheduled in Epic@UNC.

By moving the timing of these letters closer to the appointment date, we hope to reduce patient no-shows and improve adherence with any patient instructions communicated within the letters. 

This change is part of Carolina Value's Care Access initiative.