A Message from Dr. Goldstein: Thank You - 'Three Good Things' about your contributions to UNC Medical Center

It’s been a busy year, and since we celebrate National Hospital Week every May, Dr. Brian Goldstein, Executive Vice President and Chief Operating Officer at UNC Hospitals, would like to thank you and recognize you for a job well done. UNC Medical Center is a dynamic, complex, and diverse place, and without each of you, we wouldn’t be able to provide excellent care to our patients, families and colleagues, educate future physicians, and provide groundbreaking research that betters the lives of the citizens of North Carolina and beyond. To celebrate your accomplishments, please read/share this list of “Three Good Things” about you and your work at UNC Medical Center.

Inpatient Units - Three Good Things from our Patients

We continue to be a leader in patient satisfaction among academic medical centers around the country. Our excellent inpatient satisfaction scores reflect the overall service we provide our patients – from the care of our physicians, nurses, and other healthcare personnel to the excellent hospitality of Nutrition & Food Services and Environmental Services. Read/share these Three Good Things our inpatients recently said about their experiences:

  • Admission
    • "My experience was over the top starting in the emergency room. The woman who admitted me was especially good -- friendly, setting me at ease, and sensitive to my concerns or questions."
  • Room
    • "Great experience. EVS did a great job with cleaning the room before we came. It smelled great in the bathroom. I could practically eat off floors. Great job EVS. I had both a private and semi-private room and both were very clean."
  • Meals
    • "Outstanding food/meal program!! Everything ordered was exceptionally good. Better than most restaurants. The food servers were very nice and polite. The food was very good."

Ambulatory Clinics - Three Good Things from our PatientsThree Good Things - Patients

We continue to be a leader in patient satisfaction among academic medical centers around the country. Our excellent outpatient satisfaction scores reflect the overall service we provide our patients – from quality of care to smooth flow through the clinic visit to access. Read/share these Three Good Things our outpatients recently said about their experiences:

  • Access
    • On Dermatology: "All staff introduced themselves, were courteous, inquired about additional questions I might have, provided me with clinic phone numbers, reminded me of the opportunity to use MyUNCChart.org for questions and comments. I was instructed with words and roleplay on how to remove my stitches and care for my biopsy sites. The use of tactile and roleplay instruction was great since North Carolina has one of the highest illiteracy rates in the U.S. I was NOT INSULTED but PROUD of staff's use of this tool."
  • Care
    • On the Cancer Hospital:  "I have the highest level of respect for Dr. Lee. She individualizes my care and spends time explaining and discussing my current health needs. She recently reviewed test results and referred me to another specialist for additional care. I'm grateful for her thorough attention to my health issues. She's probably saved my life!"
  • Moving through your visit
    • On the Women's Hospital: "I find that the entire process is done in a meticulous way. The patient is brought up for obgyn oncology consultation. All the details, testing and interviews are taken care of within a day or two. There are no delays, maybe a few minutes here and there while one team is preparing for the interview or the patient goes to take care of labs. All the teams are very synchronized, cheerful and respectful of the patient. I felt very supported the entire time and did not develop any anxiety about the situation. I'm very grateful to this team because they have saved my life and I don't need any further treatment for now. THANK YOU DR. GEHRIG AND TEAM!!! THUMBS UP TO YOUR AMAZING CARE AND EFFORT, IT SHOULD BE COMMENDED."

Medical Students - Three Good Things from our StudentsThree Good Things - Students

Once again, the UNC School of Medicine ranked among the nation’s best medical schools in U.S News & World Report -- and placed 2nd in primary care. Without the support and involvement of thoughtful and caring faculty members, the medical student experience at UNC wouldn’t be as special as it is, producing well-rounded graduates who go on to provide excellent care in North Carolina and beyond. Read/share these Three Good Things our students recently said about the faculty and their experiences:

  • "UNC has done a fantastic job educating us to this point, especially being the inaugural TEC class. The administration seems to be very receptive to feedback, and if anything, as med students we don't take advantage of that enough."
  • "I love UNC SOM and the faculty and professors and honestly can't think of any better school. I have found our teachers to be very accommodating and loving and am so grateful to be a student here. Thank you!"
  • "I feel that my general medical education was patient-centered and strong in both the humanistic and scientific aspects of the field. I also got to actively interact with students and faculty of other disciplines on rotations and in simulated cases."

Residents - Three Good Things from our ResidentsThree Good Things - Residents

There are approximately 900 residents at UNC Hospitals and our clinics. Many of our residency programs at UNC Hospitals, including obstetrics and gynecology, family medicine, and others, routinely rank among the best in the South and the nation. Our residents rely heavily on the support they receive from clinicians and other healthcare personnel during their graduate medical education years at UNC Hospitals. Read/share these Three Good Things our residents recently said about the guidance they received: 

  • On Family Medicine: "The faculty and staff at UNC are the backbone of our education. Words cannot express my thanks to the countless hours they spend ensuring a wonderful learning experience. Several have not only served as teachers, but have become close mentors and I look forward to continuing to work with and learn from them for many years to come." 
  • On the Department of Surgery's Dr. Timothy Sadiq: "He is one of the hardest working clinicians in the department, and an outstanding teacher. He thinks out loud in the OR, so you know not only the steps of each operation but the often unspoken pitfalls to avoid to keep patients safe. In addition to being so busy clinically, he is in charge of our curriculum and does a tremendous amount to make sure our Wednesday conferences are educational."
  • On the faculty - from Preventive Medicine resident: "The UNC faculty are wonderful teachers. In the clinic and on the wards, you are always looking for a pearl to pass on and you meet each learner where they are from beginning medical student to graduating senior resident. You encourage and assist us in designing and implementing both quality improvement projects and rigorous research. And I so appreciate that the culture I've experienced at UNC is one where faculty get to know the residents and host social events rather than one where the norm is to criticize learners for what we don't know on rounds. It takes a certain amount of finesse to teach and help learners grow and develop in a caring way. So thank you. Thank you for caring about our education. And thank you for helping us grow into competent and caring professionals ourselves."

Research - Three Good Things from our DonorsThree Good Things - Research

In the latest U.S. News & World Report, the School of Medicine ranked 22nd in research -- 6th among public institutions and 14th in NIH funding per faculty member. Read/share these Three Good Things donors said about why they are committed to furthering research at UNC:

  • Tom Chewning on Dr. Lisa Carey: “Cancer is a moving target. But Dr. Carey has a laser-like focus on both high-level research and excellent clinical care. That’s what we want to support: the ongoing, intellectual pursuit of better outcomes.” 
  • John Doherty on Dr. Thomas Egan: "There are several reasons why I have been supporting Dr. Egan’s work and continue to do so. My sister was getting near the end of her rope and needed a lung transplant or else she would not survive. Mass General was not willing to list Cornelia as a candidate because, as I recall, she had a bacteria (?) in her lungs which some CF patients get, so Mass General felt that was sufficient reason to reject her. Dr. Egan was aware of her condition, but was still willing to list her at UNC. He knew that once her old lungs were gone so was the bacteria. He saw the possibilities rather than the risks. One can argue that my sister’s transplant was not very successful because she only lived six months after the operation, but I argue it was successful because Cornelia was back to her old vibrant self and was embracing life again. It was difficult seeing Cornelia in great distress, slowly dying, tethered to an oxygen tank, and knowing that is not how she wanted to spend what little time she had left. Having the new lungs gave her hope and happiness, thanks to Dr. Egan.

    Although I do not understand the science of Dr. Egan’s research and never will, I do know that if successful it will help many more patients in need of lungs get their lives back, just like Cornelia. Just as important as the research is Dr. Egan himself. Over the years it has been a great pleasure and honor to know the good doctor and know that in order for the research to be done it has to be driven by  somebody like Dr. Egan. It is my hope and belief that his intelligence, dedication, hard work and passion will be the driving force that makes this important work successful.  
  • Marilyn Preyer to Dr. Lisa Carey when announcing her gift in May 2010: “Someone, whom I love and lost this year, always told me 'knowledge is your greatest capital.' It brings our family such honor to share our small contribution to expand your vast knowledge, for the benefit of the public of North Carolina."·