Ambulatory staff: Steps to avoid error when scanning documents

Some ambulatory staff are reporting an error message when trying to scan documents to future encounters - this error message appears because the user was trying to access a future encounter. See details on how to avoid this error.

Screenshot of the error some users are receiving (Intranet link).

If receiving this error, when trying to scan a document to a patient’s chart:

  1. Look for a historical office visit or hospital encounter to scan to, OR 
  2. If a historical encounter is not available, the user should create an abstract encounter to scan to. This creates a specific encounter for scanning the documents.