Now Live: MySupport@UNC is the new source for your IT needs

The new ‘MySupport@UNC’ system is now available with the goal of delivering a simple, one-stop source for your IT issues and needs.

  • To help you become more familiar with MySupport@UNC, please view this Tip Sheet and a PowerPoint overview (Intranet link) of MySupport@UNC’s features. 
  • The current links to HEAT Cloud on sites across UNC Health Care and through Epic@UNC were switched to MySupport@UNC on May 24. 
      • Please ‘un-bookmark’ any current links to HEAT Cloud you used before, as they will no longer work. 
      • You can access MySupport@UNC directly at and can bookmark this new link. 
      • HEAT Cloud will still be available within MySupport@UNC in case you need to reference tickets created before May 24, 2017.
  • Please remember to call the ISD Service Desk at 984-974-4357 if you experience any urgent issues.