Coming in October: Arrival times on patient appointment reminders

Starting in mid-October, UNC Health Care will be replacing appointment times with arrival times on our text, phone call, and print reminders. This change will allow clinics to account for the processing or wayfinding time needed that can impact on start time of a patient’s appointment. The default for UNC Medical Center will be 30 minutes for clinics located at 101 Manning Drive and 15 minutes for clinics located at other locations.

Clinics will have an opportunity prior to the go live to customize their arrival time by location and visit type. Clinic leaders interested in customizing their arrival time should submit a MySupport ticket to the CASI (Care Access and Service Integration) team by Aug. 1. Please include your Epic department name as well as the desired arrival time (ex. 15 minutes before appointment time).

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