Scheduling/Registration Staff: Content Error for Some BCBS and Passport Patients in RTE

There is a subset of patients that have duplicate ID Numbers in the system with the payer. This is causing a “Content Error” to be returned when Real Time Eligibility is triggered from within registration. These duplicates are the result of the patient having a gap in their coverage and then later re-instating. BCBS and Passport are aware of the issue and are working towards a fix; however this will not be in place until late October.

Recommendation from the payer is to contact BCBS directly to verify via phone or website to verify eligibility. You can use the web portal below for Blue-e if you have been provisioned with access to this site; otherwise you should be able to call and verify benefits with the number below:

https://providers.bcbsnc.com/providers/login.faces or 800-214-4844

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