Cadence Scheduling & Registration News

Scheduling/Registration Staff: 'Registration Complete' Workflow coming Aug. 20

A new “Reg Complete” button will be available in Epic@UNC starting Tuesday, Aug. 20. View details and note that registration staff should only mark the registration as complete by clicking this button after all information is verified and completed.

Scheduling/Registration Staff: 'Registration Complete' Workflow coming Aug. 20 - Read More…

Providers: ‘Referral Class’ will no longer automatically update based on receiving provider selected in Referrals

Starting Tuesday, June 25, when using Provider Finder in Epic@UNC to make a referral, “Referral Class” will no longer update automatically in Epic@UNC based on the receiving provider selected. Moving forward, providers must update the “Referral Class” field if the referral is intended for an external provider (a provider not using Epic@UNC). We must make this change to ensure referrals are routed correctly most quickly.

Providers: ‘Referral Class’ will no longer automatically update based on receiving provider selected in Referrals - Read More…

Scheduling/Registration Staff: New Fields in Patient Demographics

Seven new fields have been added to the Patient Demographics form. These fields are only for use by clinics that have FQCH (Federally Qualified Health Center) status. For users at all other locations, these fields do not need to be used. View details and a screenshot.

Scheduling/Registration Staff: New Fields in Patient Demographics - Read More…

Clinic Managers, Front Desk/Scheduling Staff: New Epic@UNC Financial Assistance module available June 5

UNC Health Care is enhancing patient's abilities to access Financial Counseling - starting Wednesday, June 5, a patients's request for financial counseling can be captured in Epic@UNC during scheduling or at check-in. Patients will still be able to request financial counseling by phone or via a referral process in addition to this new functionality.

Clinic Managers, Front Desk/Scheduling Staff: New Epic@UNC Financial Assistance module available June 5 - Read More…

Front Desk, Scheduling Staff, Clinic Managers: Patient request for Financial Counseling should be captured during scheduling or check-in

UNC Health Care has enhanced patient capability to access Financial Counseling - the patient request for Financial Counseling should be captured during scheduling or check-in. View details in this Tip Sheet and contact OutpatientServicesTraining@unchealth.unc.edu with any questions.

Front Desk, Scheduling Staff, Clinic Managers: Patient request for Financial Counseling should be captured during scheduling or check-in - Read More…

Scheduling/Registration Staff: Adding Epic@UNC 2018 Enhancements to a Privately Saved Report

If you are using a privately saved version of a report – such as the DAR or Today’s Patients Report – it’s possible that some of the Epic version 2018 changes may not have reached your private report. Before submitting a MySupport incident, please try generating a new private report from the appropriate public report, then deleting your old private report.

Scheduling/Registration Staff: Adding Epic@UNC 2018 Enhancements to a Privately Saved Report - Read More…

Scheduling/Registration staff: Don't change default Guarantor name when creating a Workers Comp Guarantor Account on Registration page

When creating a Worker’s Compensation (W/C) Guarantor Account on the Registration page (also known as the Interactive Face Sheet), Epic@UNC automatically names the W/C Guarantor to reflect injury date and employer where the patient was injured. Please do not change the default W/C Guarantor name to the patient name or any other format.

Scheduling/Registration staff: Don't change default Guarantor name when creating a Workers Comp Guarantor Account on Registration page - Read More…

Scheduling/Registration Staff: Registration Steps to take when patient does not have a Primary Care Physician

When patients do not have a Primary Care Provider (PCP), you should add a PCP value of “None Per Patient PCP” (or “Information Unavailable PCP”/etc.) in the 'Recipient Lookup screen. View details and a screenshot.

Scheduling/Registration Staff: Registration Steps to take when patient does not have a Primary Care Physician - Read More…

Fast Pass offers, Recall Reminders sent via text message starting Jan. 15

​​Starting Tuesday, Jan. 15, patients will receive Fast Pass offers via text message in addition to a My UNC Chart email. Also on Jan. 15, patients opting-in to text messaging will begin receiving Recall Reminders to schedule their appointment(s) via text.

Fast Pass offers, Recall Reminders sent via text message starting Jan. 15 - Read More…

Referral Coordinators/Scheduling Staff - Reminder to work your Regional Workqueue

As we begin 2019, please remember to work your Regional Workqueue in addition to your department workqueue. Regional Workqueues help ensure ALL referrals have a home using dynamic routing rules to route referrals based on specialty and zip code.

Referral Coordinators/Scheduling Staff - Reminder to work your Regional Workqueue - Read More…

Scheduling/Registration Staff: BCBS NC Blue Value with UNC Health Alliance

​Effective Jan. 1, 2019, UNC Health Alliance is the In-Network Provider for BlueCross BlueShield of North Carolina’s individual under-65 ACA plans in the Greater Triangle area. For more information about Blue Value with UNC Health Alliance, please click her​e.​​

Scheduling/Registration Staff: BCBS NC Blue Value with UNC Health Alliance - Read More…

Registration and Scheduling WebEx on Jan. 3: Referral Best Practices

Outpatient Services Training & Development and ISD will hold their next monthly registration and scheduling WebEx training session at noon on Thursday, Jan. 3. This session will focus on Referral Best Practices and serve as a referrals refresher for all staff who work referrals.

Registration and Scheduling WebEx on Jan. 3: Referral Best Practices - Read More…

Impact of Nov. 4 Daylight Saving Time change

The time will ‘fall back’ from 1:59 a.m. to 1 a.m. on Sunday, Nov. 4. Review the impact the time change will have on equipment (glucometers) and documentation (ADT, MAR, I/O, Graphs, Work List, Doc Flowsheets, ASAP - ED, Beaker Labs, and Stork Obstetrics) at this link.

Impact of Nov. 4 Daylight Saving Time change - Read More…

Outpatient Services & ISD Registration/Scheduling Training WebEx: Nov. 1 at Noon

The monthly Outpatient Services and ISD Registration/Scheduling WebEx will occur at noon on Thursday, Nov. 1, and will review Patient Preferred Name, MSPQ Employment Options, Canceled & No-Show Follow-Up Reports, and EOD status.

Outpatient Services & ISD Registration/Scheduling Training WebEx: Nov. 1 at Noon - Read More…

Outpatient Services & ISD Registration/Scheduling Training WebEx

The monthly Outpatient Services and ISD Registration/Scheduling WebEx will occur at noon on Thursday, Sept. 6. This session will review the Patient Missing Registration Workqueue, Out of Network insurances, and HAR creation.

Outpatient Services & ISD Registration/Scheduling Training WebEx - Read More…

Starting mid-October: ‘Appointment Time’ replaced with ‘Arrival Time’ on text, phone call and print appointment reminders

Starting in mid-October 2018, UNC Health Care will replace ‘Appointment Time’ with ‘Arrival Time’ on our text, phone call, and print reminders. This change will allow clinics to account for processing or wayfinding time needed that can impact an on-time start for a patient’s appointment.

Starting mid-October: ‘Appointment Time’ replaced with ‘Arrival Time’ on text, phone call and print appointment reminders - Read More…

Enhancements coming July 15, July 17 in Epic@UNC - View Details for Your Area

​​​​​​A number of enhancements will go into effect in Epic@UNC either following the planned Epic@UNC downtime on Sunday morning, July 15, or on Tuesday, July 17. Review the files for your specialty at this link to see the improvements coming in your area.

Enhancements coming July 15, July 17 in Epic@UNC - View Details for Your Area - Read More…

Steps to ensure that charges don’t drop when scanning results from outside agencies to an ‘Ancillary’ or ‘Hospital-Performed’ order

​If patients have a procedure performed outside the UNC Health Care network based on an order originally written with a class of “Ancillary” or “Hospital-Performed,” then staff must follow the steps in this tip sheet to ensure that charges don’t drop when the results are scanned.

Steps to ensure that charges don’t drop when scanning results from outside agencies to an ‘Ancillary’ or ‘Hospital-Performed’ order - Read More…

Scheduling/Registration Staff: Be alerted when patients have a bad phone number listed in their record

A new column on the Department Appointment Reports (DAR) that alerts you when Televox has returned a status of ‘bad phone number’ for a patient is now available. This column must be added to saved DARs in order for it to populate.

Scheduling/Registration Staff: Be alerted when patients have a bad phone number listed in their record - Read More…

Scheduling/Registration Staff: Two new workflows and training

On Tuesday, June 12, there will be two new registration/scheduling workflows in Epic@UNC. Training will be provided during the monthly Outpatient Services & ISD Training Registration/Scheduling WebEx at noon on Thursday, June 7.

Scheduling/Registration Staff: Two new workflows and training - Read More…

Scheduling/Registration Staff: Referral Workqueue Update

​In the two months that we have been using Referral Workqueues, the new processes have helped ensure that ALL referrals have a home by using dynamic routing rules to route referrals based on specialty and zip code. We want to share two additional tip sheets to assist.

Scheduling/Registration Staff: Referral Workqueue Update - Read More…

Tip Sheet: How to help veterans opt-in to sharing their VA patient records

Many veterans receive care at UNC Health Care. Though we have an information exchange already in place with the US Department of Veterans Affairs (VA), the VA cannot share health information unless a veteran-signed authorization form (VA Form 10-0484) is on file with the VA. View the steps to help a veteran complete form 10-0484 in this Tip Sheet.​​

Tip Sheet: How to help veterans opt-in to sharing their VA patient records - Read More…

Scheduling, Registration Staff: New Hard Stop for Non-RTE Coverages starting May 1

​​Starting Tuesday, May 1, when non-RTE coverages are entered into Epic@UNC, the 'Effective From Date' will now be a hard stop.

Scheduling, Registration Staff: New Hard Stop for Non-RTE Coverages starting May 1 - Read More…

Outpatient Clinics: New Process for Handling Returned Mail

To assist with keeping patient demographics as up-to-date as possible, we will begin routing returned mail back to the mailing clinic starting Tuesday, May 22, so that clinics can flag patient accounts when the address on file is incorrect.

Outpatient Clinics: New Process for Handling Returned Mail - Read More…

New Medicare ID Cards & Beneficiary Numbers

​Effective April 1, 2018, Medicare now issues new Medicare Beneficiary Numbers (MBI) for Medicare recipients to eliminate Social Security number-based identification. Each beneficiary will receive their own randomly generated MBI.

New Medicare ID Cards & Beneficiary Numbers - Read More…

Scheduling & Registration WebEx: Registration and Point of Service referrals for Department of Public Safety and Tricare Patients

The next Registration & Scheduling WebEx training session on May 1 will focus on Registration and Point of Service (POS) referrals for Department of Public Safety (DPS) and Tricare Patients.

Scheduling & Registration WebEx: Registration and Point of Service referrals for Department of Public Safety and Tricare Patients - Read More…

Scheduling, Registration, Pre-Arrival Staff: Tricare electronic verifications turned off until errors resolved

​Tricare recently broke out coverage based on East and West territories, which caused errors in the eligibility responses that we get from Passport. To minimize errors, electronic verifications for Tricare are turned off until we have a resolution.

Scheduling, Registration, Pre-Arrival Staff: Tricare electronic verifications turned off until errors resolved - Read More…

Clinic Managers, Referral Coordinators: WebEx sessions in April to review Care Access Referral Policy

As part of the conversion to Referral Workqueues, the Care Access team has put together a Referral Policy. Three WebEx sessions are scheduled in April to review the highlights of the policy.

Clinic Managers, Referral Coordinators: WebEx sessions in April to review Care Access Referral Policy - Read More…

Providers: Two improvements to order composer for ambulatory referral orders coming March 13

There are two important improvements to the order composer for ambulatory referral orders starting on Tuesday, March 13, as part of the larger improvements to referral order routing behind the scenes.

Providers: Two improvements to order composer for ambulatory referral orders coming March 13 - Read More…

Outpatient Schedulers, Referral Coordinators: Required prep for March 13 Referral Workqueue Go-Live

On Tuesday, March 13, to improve the way ambulatory referrals are routed, clinics and services will transition from ‘Schedule Order’ workqueues to ‘Referral’ workqueues in Epic@UNC. ​Review the instructions and requirements at this link to ensure a successful Go-Live.

Outpatient Schedulers, Referral Coordinators: Required prep for March 13 Referral Workqueue Go-Live - Read More…

Outpatient managers/front desk staff: Change regarding Appointment Reminders mailed via US Postal Service

To improve patient satisfaction, better leverage resources and support good financial stewardship, we will begin reducing our reliance on mailed appointment reminders starting Dec. 1, 2017. Please see here for details regarding who will continue to receive the mailed reminders.

Outpatient managers/front desk staff: Change regarding Appointment Reminders mailed via US Postal Service - Read More…

Epic@UNC enhancements have arrived

The updates listed at this Intranet link were implemented in Epic@UNC on Wednesday, Oct. 18 to improve improve the workflows related to analytics, ASAP (emergency department), Cadence (scheduling and registration), ClinDoc (inpatient), Cupid (cardiology), Radiant (Radiology), Optime (Surgery), and Research.

Epic@UNC enhancements have arrived - Read More…

"Recipient Lookup" search returned to original functionality

The "Recipient Lookup" screen was updated Sept. 13 in Epic@UNC so the "Near" field defaulted to "Home." As of Sept. 21, this default of "Home" has been removed and will no longer default in the "Near" field.

"Recipient Lookup" search returned to original functionality - Read More…

Front Desk, Scheduling Staff: Icon in Department Appointment Report indicates if research account is linked to visit

A new column in the Department Appointment Report (DAR) now displays the research icon to indicate that a research account is linked to a visit. This icon replaces the previous column in the DAR.

Front Desk, Scheduling Staff: Icon in Department Appointment Report indicates if research account is linked to visit - Read More…

New Date: Patients to begin receiving text message appointment reminders July 12

On July 12, patients at UNC Health Care locations using Epic@UNC who list a cell phone number as their preferred number will begin receiving appointment reminders via text message. View details and samples of the text message appointment reminders patients will receive at this Intranet link.

New Date: Patients to begin receiving text message appointment reminders July 12 - Read More…

Patients to begin receiving text message appointment reminders on June 27

On June 27, patients at UNC Health Care locations using Epic@UNC who list a cell phone number as their preferred number will begin receiving appointment reminders via text message. Currently, patients receive an automated phone call to their primary number (landline or mobile) two days prior to a scheduled appointment.

Patients to begin receiving text message appointment reminders on June 27 - Read More…

Registration Staff: Bad debt balances to display on Face Sheet

Effective Monday, June 19, patient's Professional and Hospital bad debt balances will display on the patient’s Interactive Face Sheet (registration page). Please reference this tip sheet for guidance on collecting bad debt payments.

Registration Staff: Bad debt balances to display on Face Sheet - Read More…

Registration Staff: 'Employee' and 'Anonymous' patient types removed June 26

On Monday, June 26, the patient types “EMPLOYEE” and “ANONYMOUS” will be removed in Epic@UNC and no longer be available to select in patient demographics. Users should refer to HIM policies/procedures for alternatives to protecting patient records, including “Break the Glass.”

Registration Staff: 'Employee' and 'Anonymous' patient types removed June 26 - Read More…

Registration Staff: Patients with Worker's Comp must have Medicare added if they have Medicare coverage

Starting Monday, June 26, patients who are presenting with Worker’s Comp MUST have Medicare added to the account if they have Medicare coverage. Medicare must be added as secondary to the Worker’s Comp coverage. View details and screenshots at this Intranet link.

Registration Staff: Patients with Worker's Comp must have Medicare added if they have Medicare coverage - Read More…

Patients to begin receiving text message appointment reminders on June 27

On June 27, patients at UNC Health Care locations using Epic@UNC who list a cell phone number as their preferred number will begin receiving appointment reminders via text message. Currently, patients receive an automated phone call to their primary number (landline or mobile) two days prior to a scheduled appointment.

Patients to begin receiving text message appointment reminders on June 27 - Read More…

Changes to timing of telephone Appointment Reminder calls

UNC Health Care will begin sending text message appointment reminders to patients in the Summer of 2017. In preparation for the rollout of text messaging appointment reminders, the schedule for telephone appointment reminders will be modified beginning Friday, May 26, to be made two business days prior to the appointment (vs. currently being made three business days prior to the appointment).

Changes to timing of telephone Appointment Reminder calls - Read More…

Did you know?: Learning Home dashboards in Epic@UNC

Did you know that most users have a Learning Home dashboard in Epic@UNC that provides direct links to educational materials and resources specific to your role, including Tip Sheets, materials used in Epic@UNC Training, tips and tricks, etc.

Did you know?: Learning Home dashboards in Epic@UNC - Read More…

Scheduling/Registration staff: Copay amount to automatically adjust for patients with 80/20 State Health Plan benefits when visiting PCP

Starting May 9, 2017, Epic@UNC will automatically adjust the copay from $25 to $10 for patients with 80/20 State Health Plan coverage who have appointments with their primary care provider (PCP) as identified on their insurance (or with another provider in their PCP’s department).

Scheduling/Registration staff: Copay amount to automatically adjust for patients with 80/20 State Health Plan benefits when visiting PCP - Read More…

Epic@UNC Downtime Forms archive is moving – Update any bookmarks you use

The Epic@UNC Downtime Forms archive is moving on Monday, April 17. Please update any bookmarks you have that link directly to Epic@UNC Downtime Forms. The Downtime Forms are still available from each entity's Intranet home page.

Epic@UNC Downtime Forms archive is moving – Update any bookmarks you use - Read More…

Scheduling/Registration staff: Automatically generate directions to a clinic for your patients

Starting Tuesday, March 14, scheduling and registration staff using Cadence will see a new 'Directions' button on the patient's 'Appointment Desk' that they can use to create directions to the selected clinic via Google Maps. The directions are automatically generated using the patient’s address on file and the clinic appointment address. View details in this Tip Sheet.

Scheduling/Registration staff: Automatically generate directions to a clinic for your patients - Read More…

Senior Alliance ACO Medicare Beneficiaries identified by Value Banner in Epic@UNC

UNC Senior Alliance, the Accountable Care Organization (ACO) of UNC Health Care, began participation in the Next Gen ACO Model on Jan. 1, 2017. As an organization, we are responsible for managing the quality and total cost of care for the Medicare ACO beneficiaries attributed to UNC Senior Alliance providers. On Monday, Feb. 27, employees and providers will begin to see a value banner notification in Epic@UNC identifying Senior Alliance attributed ACO Medicare beneficiaries as either a ‘Value Care Patient’ or a ‘Value Care Patient – Complex.’

Senior Alliance ACO Medicare Beneficiaries identified by Value Banner in Epic@UNC - Read More…

New edits for Veteran's Administration Coverage

VA coverage and a non-VA coverage may not exist on the same account. View details about when to apply VA coverage, and screenshots of error messages that will appear if it is applied incorrectly beginning Monday, Dec. 19.

New edits for Veteran's Administration Coverage - Read More…

Front Desk, Scheduling staff: Proactive scheduling for three new orderable categories begins Dec. 6

Effective Tuesday, Dec. 6, the scheduling workflow will change for orders in the CV Stress, CV Echo, and CV Vascular Orderables categories (including for procedures such as Stress Test, Exercise Treadmill Test, Echocardiogram w/ Colorflow Spectral Doppler, PVL Carotid Duplex Bilateral, etc.).

Front Desk, Scheduling staff: Proactive scheduling for three new orderable categories begins Dec. 6 - Read More…

Front Desk/Registration staff: Confirm patients' Primary Care Provider

To improve care coordination between our specialists and patients’ primary care providers (PCPs), and to ensure proper billing and payment, it is imperative to confirm that each patient's PCP is correctly listed in Epic@UNC. This is especially important for patients with Carolina Access health insurance.

Front Desk/Registration staff: Confirm patients' Primary Care Provider - Read More…

Limit admissions, discharges, transfers during Daylight Saving Time change

Unless clinically necessary, all providers and staff should limit admission/discharge/transfer (ADT) activity between 1 - 3 a.m. on Sunday, Nov. 6, during the 'fall-back' time change. Any staff members working the morning of Sunday, Nov. 6, should review this Tip Sheet to ensure they know how to handle ADT during the time change.

Limit admissions, discharges, transfers during Daylight Saving Time change - Read More…

Overview of Epic@UNC names and terms

Do you have trouble keeping up with the difference between Cadence, Cupid, Cogito, and Kaleidoscope? The many different names associated with Epic@UNC’s modules and apps can be confusing. Please review the list and brief description of Epic products as of September 2016 at this Intranet link to help you learn the difference.

Overview of Epic@UNC names and terms - Read More…

Epic@UNC updates following Oct. 2 downtime

Following the planned Epic@UNC downtime (from 3 - 4:30 a.m. Sunday, Oct. 2), users will notice the following updates.

Epic@UNC updates following Oct. 2 downtime - Read More…

How To: E-signing expired documents

Please review the steps outlined in this new Tip Sheet detailing how to see and e-sign a document that has expired/elapsed in Epic@UNC.

How To: E-signing expired documents - Read More…

Front Desk Staff: Point-of-Service payment posting update for hospitals, hospital ancillaries, and hospital-based clinics

Late Monday night, Aug. 15, a change will be deployed that will - for each appointment where Real-Time Eligibility (RTE) has been checked - reference the place of service and only present the copayment if the place of service is ‘physician clinic.’

Front Desk Staff: Point-of-Service payment posting update for hospitals, hospital ancillaries, and hospital-based clinics - Read More…

Front Desk, Scheduling Staff: New Removal Reason for Schedule Orders Workqueue

Beginning Tuesday, Aug. 9, there will be a new removal reason for our Schedule Orders Workqueue: “Patient Does Not Meet Medical Criteria.”

Front Desk, Scheduling Staff: New Removal Reason for Schedule Orders Workqueue - Read More…

Front Desk, Schedulers: Cadence Auto-Search change Aug. 2

Starting Tuesday, Aug. 2, the auto-search function in Cadence will search for appointments 60 days in the future (vs. 30 days).

Front Desk, Schedulers: Cadence Auto-Search change Aug. 2 - Read More…

Patients to only receive one 'Recall' telephone call beginning Aug. 2

Currently, patients receive three 'Recall' phone calls via Televox (the vendor for telephone appointment reminders) to remind the patient to schedule an appointment that is due. Starting Tueday, Aug 2, patients will receive a single phone call 30 days in advance of the target appointment date.

Patients to only receive one 'Recall' telephone call beginning Aug. 2 - Read More…

Front Desk, Schedulers: Waitlist change Aug. 2

Currently, when an appointment is canceled, Epic@UNC automatically puts that newly opened slot on “Hold” if there are patients on the Waitlist who could fill that slot. Beginning Tuesday, Aug. 2, these open slots will no longer be held for patients on the Waitlist and will be open for any patient appointment that is appropriate for that slot.

Front Desk, Schedulers: Waitlist change Aug. 2 - Read More…

Cadence 'Thrive After Go-Live' WebEx sessions

The Cadence Scheduling/Registration training team will host a “Thrive after Go-Live” WebEx session Wednesday, Aug. 17, for users who perform administrative non-clinical tasks in the ambulatory outpatient setting. Sessions are led by members of our training team with the goal of using Epic@UNC most efficiently.

Cadence 'Thrive After Go-Live' WebEx sessions - Read More…

Front Desk staff: Updated Point-of-Service Payment Posting Activity

Beginning July 19, 2016, the POS Payment Posting activities in Epic@UNC have been updated with screens to better define amounts due for today’s services as well as outstanding balances. It is the responsibility of all front desks to make patients aware of all hospital and physician amounts due and outstanding balances and to request and post payments accordingly at each patient encounter.

Front Desk staff: Updated Point-of-Service Payment Posting Activity - Read More…

Front Desk, Scheduling, Registration staff: Current coverage must be terminated if RTE returns 'Plan Mismatch' status

Beginning Tuesday, July 12, if Real Time Eligibility (RTE) returns a status of Plan Mismatch on an existing coverage record on the patient's registration, the current coverage must be terminated. Moving forward, an RTE status of Plan Mismatch on existing coverage will not allow the patient to be checked-in; a corrected coverage must first be entered and verified.

Front Desk, Scheduling, Registration staff: Current coverage must be terminated if RTE returns 'Plan Mismatch' status - Read More…

Appointment reminder letters mailed 14 days prior to appointment date

Beginning Monday, May 16, automated appointment reminder letters to patients will be mailed 14 days prior to the scheduled appointment date. These letters were previously sent the day after the appointment was scheduled in Epic@UNC.

Appointment reminder letters mailed 14 days prior to appointment date - Read More…

Scheduling/Registration staff: Changes to 'Member Eff From' field

Beginning Monday, May 16, once a 'Member Eff Date' for insurance has been entered, the field will no longer be editable unless the user has a “Pre-Arrival” role. If a mistake is made when adding the Member Eff Date for a new coverage, a Pre-Arrival staff member will have access to correct the mistake.

Scheduling/Registration staff: Changes to 'Member Eff From' field - Read More…

Registration/Scheduling staff: Medicaid - Carolina Access PCP Warning

Registration and Scheduling staff must consistently enter a valid Primary Care Provider (PCP) for Carolina Access – Medicaid patients. Please review details at this Intranet link on a popup that will display when this information isn't provided.

Registration/Scheduling staff: Medicaid - Carolina Access PCP Warning - Read More…

Update: ‘Communications Activity’ change postponed

UPDATE: Due to workflow errors related to Provider-on-the-Fly, this change has been postponed until a later date. Continue with your current process of manually checking the boxes in the Communications Activity for letters to route to referring physicians and PCPs.

Update: ‘Communications Activity’ change postponed - Read More…

New ‘No Show’ letter closes loop with authorizing providers

Starting April 4, a new “No Show” letter in Epic@UNC can be sent to the authorizing provider when scheduling staff close a referral for which a patient did not show and is unable to be rescheduled. This letter helps communicate to the authorizing provider that the patient did not make the scheduled visit and is unable to be rescheduled.

New ‘No Show’ letter closes loop with authorizing providers - Read More…

'Onset Date' to be added as required registration field

In order for UNC Health Care to adequately send complete claims for services provided, we must always include an ''onset date" in Epic@UNC. After extensive research, it was determined that the best option is to require an onset date for each appointment and encounter. On March 24, 2016, the new required onset date will appear on the Encounter Info Form.

'Onset Date' to be added as required registration field - Read More…

New Schedule Orders Workqueue Removal Reason

Beginning Tuesday, March 1, there is a new Schedule Orders Workqueue removal reason of “Scheduling Error- Order not Linked, Appointment Completed.”

New Schedule Orders Workqueue Removal Reason - Read More…