TRAINING PORTAL FOR REMOTE END USERS

With the risk of community transmission of COVID-19, we are forced to transition our Epic@UNC classes to online offerings. Once the threat has lessened, we will return to in-person instructor-led training.

Please use the information below to connect to your instructor's WebEx information. The following criteria must be met;  otherwise, you may need to report to your hospital location and attend remotely from there.  Contact your orientation staff or education director to find a training location. 

Bring headphones (preferably with a microphone) so you can listen to the class without disturbing other users in the class, who may be taking different classes.  

If you are having trouble or have questions, please contact .  

Requirements to be met for Remote Training to Occur

  • User must have a dedicated space and time to complete training - do not plan to train and work at the same time.
  • User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimum of Windows 7 operating system and a physical keyboard.
  • User must have a reliable internet connection at home or at your training location.  If you do not have an internet connection, check with your cell phone service provider to see if your phone can be used as a hotspot (data charges may apply).  
  • Computer must have access to Internet Explorer or Google Chrome. Download either of these browsers prior to class, if needed.
  • At least one day prior to training, the end user must be able to access  - https://myapps.unch.unc.edu.  (If user has Citrix access to another institution, they still need to download UNCH’s application and you likely will be prompted to download the appropriate Citrix Receiver HERE.  More information can be found at this link. (requires login)  
  • User must install Duo Mobile App for 2-Step Verification on their Smartphone or tablet - details located here at https://go.unch.unc.edu/duo.   
  • User must know User Name and Password prior to day of remote training.  (If unsure, call the orientation staff at your organization, your manager, or the ISD Service Desk to obtain this information.)
  • Able to access your UNC Health email to get LMS notifications, which will include the WebEx hyperlink needed to join class - go to https://mail.unch.unc.edu/ and use your credentials.  Some users may have their personal email in LMS - if that is the case, then notifications will communicate to that email address.  

If the above criteria cannot be assured by the user and their organization, a user will not be able to join the scheduled WebEx class and will need to  reschedule for the next class offering.  

If user encounters technical problems during download of MyApps or Duo Mobile App, the ISD Service Desk will offer assistance 24x7 at 984-974-4357.   You must do this before you are scheduled for class!!  If you have questions for the training team, please contact .  

Important things to consider

  • User should avoid using Apple devices for training, including iPads, iPhones or MACs, due to possible compatibility issues.
  • At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any  recommended Epic  e-Learnings for their job role  prior to their scheduled class (es).
  • User must be prepared to participate in training for entire length of scheduled class.
  • Instructor/trainer has the right to terminate training at any time (even if not complete) if above conditions are not maintained for the duration of the class.

Additional Criteria that would enhance Learning Experience, but is not Required

  • Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment.  

Crosswalk of Instructor-led classes that have been converted on Online Courses

For convenience, the list is posted below.  However, if there are updates, you might want to check the master list HERE.  

Classes Converted to Online Only New Course/Curriculum Name to Search Course/Curriculum Code to Search Instructional Designer(s) Application(s) Managed
Inpatient Ancillary and Therapy Clinicians Inpatient Ancillary and Therapy Clinicians Online Training EPIC_NEO_CD0029 Tanya Alvord, Irene Urko ClinDoc, Stork
Inpatient Nurse Inpatient Nurse Online Training EPIC_NEO_CD0030 Tanya Alvord, Irene Urko ClinDoc, Stork
Inpatient Nursing Assistant Inpatient Nursing Assistant Online Training EPIC_NEO_CD0031 Tanya Alvord, Irene Urko ClinDoc, Stork
Inpatient Unit Clerk Inpatient Unit Clerk Online Training EPIC_NEO_CD0032 Tanya Alvord, Irene Urko ClinDoc, Stork
Schegistrar 100 & Schegistrar 101 Combined Scheduling Basics Online Training EPIC_NEO_CAD0014 Evan Howell, Walter Gaudet Cadence
Front Desk 200 Front Desk Basics Online Training EPIC_NEO_CAD0015 Evan Howell, Walter Gaudet

Cadence

Inpatient Provider 100 Inpatient Provider 100 Online Training EPIC_INPP100_OLT Colleen Anderberg Orders
Inpatient Provider 200 Inpatient Provider 200 Online Training EPIC_INPP200_OLT Colleen Anderberg Orders
ED Provider ED Provider Online Training EPIC_EDP_OLT Cathy Jarboe ASAP ED
Respiratory Therapists Inpatient Respiratory Therapy Online Training EPIC_NEO_INP0016 Colleen Anderberg Orders
Ambulatory Provider 100 & Ambulatory Provider 200 Combined Ambulatory Provider Online Training EPIC_AMBP_OLT Jacqueline Cobb Ambulatory
Ophthalmologist Ophthalmologist Online Training EPIC_KALP_OLT Jacqueline Cobb Kaleidoscope
Ambulatory Nurse Ambulatory Nurse Online Training EPIC_NEO_AMB0026 Anna Salciccia, Lauren Hayes Ambulatory
Ambulatory Ancillary Therapy Ambulatory Ancillary Therapy Online Training EPIC_NEO_AMB0028 Anna Salciccia, Lauren Hayes Ambulatory
Inpatient Oncology Nurse Inpatient Oncology Nurse Online Training EPIC_BCNIRN_OLT Anne Maitre/Amy Coghill Beacon
Oncology Operational Pharmacist Oncology Operational Pharmacist Online Training EPIC_BCNOP_OLT Anne Maitre/Amy Coghill Beacon
Ambulatory Therapeutic Infusions: Ordering Ambulatory Therapeutic Infusion-Ordering Online Training EPIC_BCNTIO_OLT Anne Maitre/Amy Coghill Beacon
Ambulatory Oncology Nurse - NEW! Ambulatory Oncology Nurse Online Training EPIC_BCNARN_OLT Anne Maitre/Amy Coghill Beacon
Research Non-Clinician Orders and Documentation Research Non-Clinician Orders and Documentation Online Training EPIC_RSCNCOD_OLT Lauren Hayes Research
Surgery Scheduler Surgery Scheduler Online Training EPIC_NEO_OPT0024 Cindy Garrett, Sara Chalmers OpTime
Peri-Op Nurse 100 & Peri-Op Nurse 200 Combined Pre-Post and PACU Nurse Online Training EPIC_NEO_OPT0021 Cindy Garrett, Sara Chalmers OpTime
Intra-Op Nurse Intraoperative Nurse Online Training EPIC_NEO_OPT0023 Cindy Garrett, Sara Chalmers OpTime
Surgeon or Proceduralist - NEW! Surgeon or Proceduralist Online Training EPIC_OPTSUR_OLT Cindy Garrett, Sara Chalmers OpTime
Anesthesia - NEW! Anesthesia Online Training EPIC_ANE_OLT Cindy Garrett, Sara Chalmers Anesthesia

Other support resources

 

As a new employee you may have information technology questions, such as checking email, changing your password, where to save Word documents, and who do I contact for support.  One of the best resources for access issues and 'how do I' is your manager/ supervisor as well as co-workers in your department.  In addition, click the links below for more information about various topics which may help answer some questions. 

To find this page: Go to MySupport@UNC > in the search box type 'new employee'

 

 

 

KB0022254 is a great place for new employees to start.

 

General Tips

 

 

 

 

Password Management / MyAccess

 

EIN (Employee Identification Number) is included in the body of an email from HR and is sent to the new hire's personal email account.  Managers receive a spreadsheet containing EINs for all their new hires a few days before their employee attends orientation. 

Register password security questions & answers at https://sspw.unch.unc.edu  

 

MyAccess

KB0021383

 

 

 

Logging in

 

 

MyApps

 

 

Duo

 

Virtual Desktop

 

 

 

Log into PCs, laptops, Epic@UNC, LMS and email using your UNC Health Care Domain account.

 

MyApps (Citrix Access) - The UNC Health Care Citrix portal "MyApps" provides access to enterprise applications (including Epic@UNC) at work via the MyApps icon, and at home via https://myapps.unch.unc.edu .  If you choose to access Citrix applications remotely, enrollment in 2-step verification is required. Learn more about 2-step verification and the Duo app in the user guide at https://go.unch.unc.edu/duo

 

A generic virtual desktop is available by launching Desktops, My Desktop within MyApps. If you don’t have Desktops in the top bar, request access in ARC (explained below).

 

 

 

 

 

MyApps

KB0020602

 

 

Duo

KB0020334

 

 

 

 

 

Email

 

  • Access your UNCHealth email from any location, any time, by using https://mail.unch.unc.edu  and dual authentication. 
  • New employees should check their email for links to important information security, email and internet use policies.

 

 

Email

KB0021097

 

 

LMS – Learning Made Simple

(Online Learning)

LMS is the UNC Health Care System online learning platform. Log into MyApps first, then click LMS. 

  • Annual assigned compliance courses
  • Professional development; Skillsoft courses
  • Epic@UNC classes
  • Training locations
  • Certifications and transcripts

 

Go to MyApps, click LMS

 

Surgery Scheduler

Surgery Scheduler Online Training

EPIC_NEO_OPT0024

Cindy Garrett, Sara Chalmers

OpTime

Peri-Op Nurse 100 & Peri-Op Nurse 200 Combined

Pre-Post and PACU Nurse Online Training

EPIC_NEO_OPT0021

Cindy Garrett, Sara Chalmers

OpTime

Intra-Op Nurse

Intraoperative Nurse Online Training

EPIC_NEO_OPT0023

Cindy Garrett, Sara Chalmers

OpTime