Information Technology

The latest Information Technology news from UNC Health Care.

Changes to School of Medicine VPN Access

Changes to School of Medicine VPN Access

Beginning on Monday, September 18, 2-Step Verification will be required to utilize the UNC School of Medicine Campus VPN to access resources from off-campus locations. The Cisco VPN Client is typically used when off campus to access shared network resources such as the J: drive, and on-campus printers, as well as connecting to your office desktop using the Remote Desktop Connection. Read more for information on registering for 2-Step Verification (Duo).

Changes to School of Medicine VPN Access - Read More…

UNC Health Care honored as 'Most Wired Advanced'

UNC Health Care honored as 'Most Wired Advanced'

UNC Health Care is one of only 27 systems in the United States to be recognized as a 'Most Wired Advanced’ health system by the American Hospital Association (AHA) for its use of information technology to improve patient care and clinical integration.

UNC Health Care honored as 'Most Wired Advanced' - Read More…

Beware of tech support scams

Beware of tech support scams

ISD Technical Security has seen an increasing number of tech support scams reported, in which scammers posing as technical assistance attempt to gain access to your computer or offer to "fix" your computer for a fee. Find out more about how to spot these scams.

Beware of tech support scams - Read More…

New Ransomware Threat – Actions required of all users

You may have heard of a new ransomware threat called ‘petya’ that is infecting computer networks around the world via Microsoft Office documents either attached to email messages or stored on web sites/servers for unsuspecting users to download. ISD needs all UNC Health Care employees and providers to take the following actions to prevent this ransomware virus from reaching our network.

New Ransomware Threat – Actions required of all users - Read More…

Introducing ‘NC HealthConnex’ – a rebranded North Carolina Health Information Exchange

Please view details about the rebranded North Carolina Health Information Exchange, which is now known as 'NC HealthConnex.' This data is available in Epic@UNC via CareEverywhere and will be labeled as “NC HealthConnex (formerly NCHIE).”

Introducing ‘NC HealthConnex’ – a rebranded North Carolina Health Information Exchange - Read More…

Office 365 is coming! Upgrade to Office 2016

Office 365 is coming! Upgrade to Office 2016

School of Medicine email and calendar will migrate to Office 365 in June 2017. In preparation, older versions of Microsoft Office on departmental computers will need to be upgraded to Microsoft Office 2016.

Office 365 is coming! Upgrade to Office 2016 - Read More…

Introducing MySupport@UNC – Coming May 24

ISD values your feedback and is pleased to announce that ISD Assistance (the online HEAT Cloud self-service system) will be replaced by ‘MySupport@UNC’ on Wednesday, May 24 (the originally announced date was May 17), with the goal of delivering a simple, easy-to-use support solution for your IT issues and needs.

Introducing MySupport@UNC – Coming May 24 - Read More…

School of Medicine IT: Carolina Value Update

As part of the Carolina Value initiative, School of Medicine desktop and server management IT services will brought under the single umbrella of School of Medicine IT, led by Uduak Ndoh. The changes will bring more efficient service, greater security, and provide staff with opportunities for professional development and career advancement.

School of Medicine IT: Carolina Value Update - Read More…

Introducing MySupport@UNC – Coming May 24

Introducing MySupport@UNC – Coming May 24

ISD values your feedback and is pleased to announce that ISD Assistance (the online HEAT Cloud self-service system) will be replaced by ‘MySupport@UNC’ on Wednesday, May 24 (the originally announced date was May 17), with the goal of delivering a simple, easy-to-use support solution for your IT issues and needs.

Introducing MySupport@UNC – Coming May 24 - Read More…

Office 365 is coming!

Office 365 is coming!

School of Medicine email and calendar will migrate to Office 365 in June 2017. No action is required at this time, however look for communication from School of Medicine IT and your local IT staff to ensure that you are ready to migrate in the near future.

Office 365 is coming! - Read More…

New tools made possible by Epic@UNC Healthy Planet help providers adjust to a new model of care

From Best Practice Advisories for ambulatory practices to composite scores, Epic@UNC Healthy Planet provides tools to help clinics manage patient populations – a key to success in a rapidly changing health care market.

New tools made possible by Epic@UNC Healthy Planet help providers adjust to a new model of care - Read More…

Help us avoid Ransomware/Viruses: Don’t open links, attachments from unfamiliar sources

A Cancer Center in Indiana is the most recent medical provider to have its data hacked, encrypted, and then held for ransom. Please follow these tips for helping keep our patients' data, and UNC Health Care's information, safe and secure.

Help us avoid Ransomware/Viruses: Don’t open links, attachments from unfamiliar sources - Read More…

ISD teams move to UNC Health Care’s Morrisville campus beginning Friday, Jan. 27

UNC Health Care’s ISD teams will begin moving to the 1025 Think Place address Jan. 27. The timeline is outlined on this page.

ISD teams move to UNC Health Care’s Morrisville campus beginning Friday, Jan. 27 - Read More…

Password expirations begin for UNC Health Care accounts

To ensure our data and information remain secure, starting in December 2016, employees' UNC Health Care domain account passwords will begin expiring on an annual basis. Your UNC Health Care domain account is the account used for logging-in to Epic@UNC, LMS and your '@unchealth.unc.edu' email. You will be notified in several ways before your password expires. But we encourage everyone to proactively update their password at a convenient time using the steps outlined at this Intranet link. Don't wait for your password to expire!

Password expirations begin for UNC Health Care accounts - Read More…

Beware of free tools on the internet

The internet offers a wealth of free tools but sometimes the tools come packaged together with hidden threats. Learn more in this message from ISD about identifying trustworthy sources and avoiding malware.

Beware of free tools on the internet - Read More…

Alert: Uptick in Phishing email scams

Alert: Uptick in Phishing email scams

OIS has seen an uptick in a new email phishing campaign asking staff to click on a link to continue accessing your mailbox. Remember, UNC will never send an email with links asking you to verify your mailbox or increase your mailbox size. Read more for instructions on how to report phishing messages.

Alert: Uptick in Phishing email scams - Read More…

New Print Management vendor for UNC Health Care

UNC Health Care is transitioning away from buying printers and printing supplies through ISD. Effective immediately, a vendor named Systel will supply equipment and supplies (excluding paper) as new printers are needed and/or leases with other print vendors expire.

New Print Management vendor for UNC Health Care - Read More…

Annual password expiration begins in December; set up password security questions by Dec. 1, 2016

Starting in December 2016, passwords for employees’ UNC Health Care accounts (the account used to login to LMS, email, Epic@UNC, etc.) will expire annually. To make the process of resetting your password more efficient, ISD has set up a new Self-Service Password site at https://sspw.unch.unc.edu to allow you to reset your password without contacting the ISD Service Desk. But first, you must first select security questions/answers using the steps detailed at this Intranet link.

Annual password expiration begins in December; set up password security questions by Dec. 1, 2016 - Read More…

Small download from personal email can turn into a BIG problem

It is very important that employees do not download (or open) files from their personal email onto UNC Health Care computers.

Small download from personal email can turn into a BIG problem - Read More…

Meet the CIO Town Hall Meeting

Meet the CIO Town Hall Meeting

Uduak Ndoh, MBA, Chief Information Officer and Assistant Dean for Information Technology, will host a town hall meeting on Sept. 20. He looks forward to answering questions from School of Medicine IT staff and interested stakeholders regarding upcoming developments within OIS and the IT community at large. Uduak welcomes your suggestions and feedback on technology solutions that can help achieve the vision of the SOM in being the nation's leading public school of medicine.

Meet the CIO Town Hall Meeting - Read More…

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