Information Technology

The latest Information Technology news from UNC Health Care.

UNC Health Care achieves highest rank possible in three health IT categories

UNC Health Care achieves highest rank possible in three health IT categories

UNC Health Care’s Stage 7 designations for hospitals, outpatient practices, and advanced analytics confirm its position as a national leader in health information technology.

UNC Health Care achieves highest rank possible in three health IT categories - Read More…

UNC Health Care achieves highest recognition in health analytics

UNC Health Care has achieved Stage 7 designation – the highest rank possible – as tracked by the Adoption Model for Analytics Maturity (AMAM) from HIMSS Analytics, a global healthcare research advisory firm. Stage 7 recognizes “personalized medicine & prescriptive analytics,” and UNC Health Care is one of only two organizations in the world that have reached Stage 7 on the AMAM.

UNC Health Care achieves highest recognition in health analytics - Read More…

DUO two-step verification required starting Feb. 6 for remote access to Webmail

If you use Webmail (https://webmail.unch.unc.edu) to access your email remotely, please ensure that you have downloaded the DUO mobile app and registered your device by Feb. 6 to ensure that you are still able to access Webmail remotely.

DUO two-step verification required starting Feb. 6 for remote access to Webmail - Read More…

Action Requested: Proactively update Citrix Receiver update for PCs, Apple & Android devices

​​ISD is in the process of updating the Citrix Receiver client software on all computers in preparation for the new MyApps (updated Citrix platform). For your convenience, we recommend that you proactively update Citrix Receiver on your PC - the installation takes 15 minutes and requires two PC reboots. View details at this Intranet link.

Action Requested: Proactively update Citrix Receiver update for PCs, Apple & Android devices - Read More…

Action Requested: Proactively update Citrix Receiver for PCs, Apple & Android devices

​​ISD is in the process of updating the Citrix Receiver client software on PCs in preparation for the new MyApps (updated Citrix platform). The update takes approximately 15 minutes and requires PCs to reboot twice. For your convenience, we recommend that you proactively install the update.

Action Requested: Proactively update Citrix Receiver for PCs, Apple & Android devices - Read More…

Citrix Upgrade: Tuesday, Feb. 6

Citrix Upgrade: Tuesday, Feb. 6

In preparation for the upcoming UNC Health Care Citrix upgrade, older versions of Citrix on School of Medicine computers will need to be upgraded. This upgrade is scheduled to occur on Tuesday, Feb. 6 at 10 p.m.

Citrix Upgrade: Tuesday, Feb. 6 - Read More…

Security vulnerability in Apple macOS High Sierra

Apple has announced a significant security vulnerability in the latest Mac operating system, High Sierra. If you are using a device running macOS High Sierra (latest OS 10.13.x), we recommend that you install software updates from the App Store as soon as possible. If you need assistance please contact 919-962-HELP or use the Click to Chat feature at help.med.unc.edu.

Security vulnerability in Apple macOS High Sierra - Read More…

Information Security Alert: Contact ISD if you responded to Phishing Email

Beginning last Thursday, Nov. 9, and continuing Friday morning, Nov. 10, the UNC Health Care email system was targeted by a large scale phishing campaign. Contact ISD immediately (984-974-4357) if you shared your credentials.

Information Security Alert: Contact ISD if you responded to Phishing Email - Read More…

UNC-Guest Wireless to be discontinued on November 29

ITS plans to permanently remove the wireless access channel known as UNC-Guest from the UNC campus network on Wednesday, November 29. It is being replaced by a more robust and more secure access channel labeled as UNC-Guest-PSK. Read more for information on how to connect to UNC-Guest-PSK.

UNC-Guest Wireless to be discontinued on November 29 - Read More…

Urgent Message for Apple users re: High Sierra update

Urgent Message for Apple users re: High Sierra update

Recently the new Apple Macintosh operating system (High Sierra) was released in the Apple App Store. If you have an Apple computer it is likely that you have seen a prompt to download and install this update. PLEASE DO NOT install the update at this time. This update will cause problems with Microsoft Office and the UNC wireless eduroam enrollment process. Campus IT groups are currently working with the vendors for a resolution. Please monitor this page for updates.

Urgent Message for Apple users re: High Sierra update - Read More…

Finalizing the Wireless Site Survey

Beginning the week of Oct. 2, ISD will finalize the wireless site survey originally conducted at UNC Medical Center in June. Four individuals will conduct the surveys, which should take about two weeks to complete.

Finalizing the Wireless Site Survey - Read More…

Changes to School of Medicine VPN Access

Changes to School of Medicine VPN Access

Beginning on Monday, September 18, 2-Step Verification will be required to utilize the UNC School of Medicine Campus VPN to access resources from off-campus locations. The Cisco VPN Client is typically used when off campus to access shared network resources such as the J: drive, and on-campus printers, as well as connecting to your office desktop using the Remote Desktop Connection. Read more for information on registering for 2-Step Verification (Duo).

Changes to School of Medicine VPN Access - Read More…

UNC Health Care honored as 'Most Wired Advanced'

UNC Health Care honored as 'Most Wired Advanced'

UNC Health Care is one of only 27 systems in the United States to be recognized as a 'Most Wired Advanced’ health system by the American Hospital Association (AHA) for its use of information technology to improve patient care and clinical integration.

UNC Health Care honored as 'Most Wired Advanced' - Read More…

Beware of tech support scams

Beware of tech support scams

ISD Technical Security has seen an increasing number of tech support scams reported, in which scammers posing as technical assistance attempt to gain access to your computer or offer to "fix" your computer for a fee. Find out more about how to spot these scams.

Beware of tech support scams - Read More…

New Ransomware Threat – Actions required of all users

You may have heard of a new ransomware threat called ‘petya’ that is infecting computer networks around the world via Microsoft Office documents either attached to email messages or stored on web sites/servers for unsuspecting users to download. ISD needs all UNC Health Care employees and providers to take the following actions to prevent this ransomware virus from reaching our network.

New Ransomware Threat – Actions required of all users - Read More…

Introducing ‘NC HealthConnex’ – a rebranded North Carolina Health Information Exchange

Please view details about the rebranded North Carolina Health Information Exchange, which is now known as 'NC HealthConnex.' This data is available in Epic@UNC via CareEverywhere and will be labeled as “NC HealthConnex (formerly NCHIE).”

Introducing ‘NC HealthConnex’ – a rebranded North Carolina Health Information Exchange - Read More…

Office 365 is coming! Upgrade to Office 2016

Office 365 is coming! Upgrade to Office 2016

School of Medicine email and calendar will migrate to Office 365 in June 2017. In preparation, older versions of Microsoft Office on departmental computers will need to be upgraded to Microsoft Office 2016.

Office 365 is coming! Upgrade to Office 2016 - Read More…

Introducing MySupport@UNC – Coming May 24

ISD values your feedback and is pleased to announce that ISD Assistance (the online HEAT Cloud self-service system) will be replaced by ‘MySupport@UNC’ on Wednesday, May 24 (the originally announced date was May 17), with the goal of delivering a simple, easy-to-use support solution for your IT issues and needs.

Introducing MySupport@UNC – Coming May 24 - Read More…

School of Medicine IT: Carolina Value Update

As part of the Carolina Value initiative, School of Medicine desktop and server management IT services will brought under the single umbrella of School of Medicine IT, led by Uduak Ndoh. The changes will bring more efficient service, greater security, and provide staff with opportunities for professional development and career advancement.

School of Medicine IT: Carolina Value Update - Read More…

Introducing MySupport@UNC – Coming May 24

Introducing MySupport@UNC – Coming May 24

ISD values your feedback and is pleased to announce that ISD Assistance (the online HEAT Cloud self-service system) will be replaced by ‘MySupport@UNC’ on Wednesday, May 24 (the originally announced date was May 17), with the goal of delivering a simple, easy-to-use support solution for your IT issues and needs.

Introducing MySupport@UNC – Coming May 24 - Read More…

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