Information Technology

The latest Information Technology news from UNC Health Care.

Phishing Alert

​​In recent weeks, ISD has seen an increase in spear-phishing emails that are attempting to trick staff into purchasing gift cards on behalf of the phishers. More details at this intranet link.

Phishing Alert - Read More…

School of Medicine IT launches new hub model

School of Medicine IT launches new hub model

The first School of Medicine IT Support Hub opened for business in mid-April, serving clients in the Physician’s Office Building, Family Medicine, and Radiation Oncology areas. Additional hubs are set to follow in the coming months, with the Central Hub, supporting clients on the north side of Manning Drive, opening in July. Going forward, desktop support and other infrastructure services will be offered through hubs staffed by IT professionals strategically located throughout the School of Medicine campus.

School of Medicine IT launches new hub model - Read More…

Making a difference in patient care - Population Health, Data sharing efforts highlighted in 'Healthcare IT News'

In January 2018, 12 percent of A1c test completions and 8 percent of flu shot completions in Epic@UNC were pulled in from other health systems. Read an article from 'Healthcare IT News' highlighting our work to make external clinical data more accessible and easier to use for our providers and teams. Congrats to our teams in ISD and Population Health Services for this national recognition!

Making a difference in patient care - Population Health, Data sharing efforts highlighted in 'Healthcare IT News' - Read More…

Upcoming School of Medicine planned network outage may affect you

Upcoming School of Medicine planned network outage may affect you

The School of Medicine network will have a partial outage on Saturday, May 19th from 7 a.m. to 12 noon impacting several campus buildings. Services affected in those buildings include desk phones, internet, EPIC, network file shares and printing. Read more for buildings affected by this maintenance.

Upcoming School of Medicine planned network outage may affect you - Read More…

Virtual Care Center Intranet site now available

UNC Health Care’s Virtual Care Center now has an Intranet site – visit this link to review details about the Virtual Care Center, including a list of UNC Health Care’s telehealth programs, common questions to consider before proposing a new telehealth program, details on UNC Urgent Care 24/7, and contact info for the Virtual Care Center team.

Virtual Care Center Intranet site now available - Read More…

UNC Health Care achieves highest rank possible in three health IT categories

UNC Health Care achieves highest rank possible in three health IT categories

UNC Health Care’s Stage 7 designations for hospitals, outpatient practices, and advanced analytics confirm its position as a national leader in health information technology.

UNC Health Care achieves highest rank possible in three health IT categories - Read More…

UNC Health Care achieves highest recognition in health analytics

UNC Health Care has achieved Stage 7 designation – the highest rank possible – as tracked by the Adoption Model for Analytics Maturity (AMAM) from HIMSS Analytics, a global healthcare research advisory firm. Stage 7 recognizes “personalized medicine & prescriptive analytics,” and UNC Health Care is one of only two organizations in the world that have reached Stage 7 on the AMAM.

UNC Health Care achieves highest recognition in health analytics - Read More…

DUO two-step verification required starting Feb. 6 for remote access to Webmail

If you use Webmail (https://webmail.unch.unc.edu) to access your email remotely, please ensure that you have downloaded the DUO mobile app and registered your device by Feb. 6 to ensure that you are still able to access Webmail remotely.

DUO two-step verification required starting Feb. 6 for remote access to Webmail - Read More…

Action Requested: Proactively update Citrix Receiver update for PCs, Apple & Android devices

​​ISD is in the process of updating the Citrix Receiver client software on all computers in preparation for the new MyApps (updated Citrix platform). For your convenience, we recommend that you proactively update Citrix Receiver on your PC - the installation takes 15 minutes and requires two PC reboots. View details at this Intranet link.

Action Requested: Proactively update Citrix Receiver update for PCs, Apple & Android devices - Read More…

Action Requested: Proactively update Citrix Receiver for PCs, Apple & Android devices

​​ISD is in the process of updating the Citrix Receiver client software on PCs in preparation for the new MyApps (updated Citrix platform). The update takes approximately 15 minutes and requires PCs to reboot twice. For your convenience, we recommend that you proactively install the update.

Action Requested: Proactively update Citrix Receiver for PCs, Apple & Android devices - Read More…

Citrix Upgrade: Tuesday, Feb. 6

Citrix Upgrade: Tuesday, Feb. 6

In preparation for the upcoming UNC Health Care Citrix upgrade, older versions of Citrix on School of Medicine computers will need to be upgraded. This upgrade is scheduled to occur on Tuesday, Feb. 6 at 10 p.m.

Citrix Upgrade: Tuesday, Feb. 6 - Read More…

Security vulnerability in Apple macOS High Sierra

Apple has announced a significant security vulnerability in the latest Mac operating system, High Sierra. If you are using a device running macOS High Sierra (latest OS 10.13.x), we recommend that you install software updates from the App Store as soon as possible. If you need assistance please contact 919-962-HELP or use the Click to Chat feature at help.med.unc.edu.

Security vulnerability in Apple macOS High Sierra - Read More…

Information Security Alert: Contact ISD if you responded to Phishing Email

Beginning last Thursday, Nov. 9, and continuing Friday morning, Nov. 10, the UNC Health Care email system was targeted by a large scale phishing campaign. Contact ISD immediately (984-974-4357) if you shared your credentials.

Information Security Alert: Contact ISD if you responded to Phishing Email - Read More…

UNC-Guest Wireless to be discontinued on November 29

ITS plans to permanently remove the wireless access channel known as UNC-Guest from the UNC campus network on Wednesday, November 29. It is being replaced by a more robust and more secure access channel labeled as UNC-Guest-PSK. Read more for information on how to connect to UNC-Guest-PSK.

UNC-Guest Wireless to be discontinued on November 29 - Read More…

Urgent Message for Apple users re: High Sierra update

Urgent Message for Apple users re: High Sierra update

Recently the new Apple Macintosh operating system (High Sierra) was released in the Apple App Store. If you have an Apple computer it is likely that you have seen a prompt to download and install this update. PLEASE DO NOT install the update at this time. This update will cause problems with Microsoft Office and the UNC wireless eduroam enrollment process. Campus IT groups are currently working with the vendors for a resolution. Please monitor this page for updates.

Urgent Message for Apple users re: High Sierra update - Read More…

Finalizing the Wireless Site Survey

Beginning the week of Oct. 2, ISD will finalize the wireless site survey originally conducted at UNC Medical Center in June. Four individuals will conduct the surveys, which should take about two weeks to complete.

Finalizing the Wireless Site Survey - Read More…

Changes to School of Medicine VPN Access

Changes to School of Medicine VPN Access

Beginning on Monday, September 18, 2-Step Verification will be required to utilize the UNC School of Medicine Campus VPN to access resources from off-campus locations. The Cisco VPN Client is typically used when off campus to access shared network resources such as the J: drive, and on-campus printers, as well as connecting to your office desktop using the Remote Desktop Connection. Read more for information on registering for 2-Step Verification (Duo).

Changes to School of Medicine VPN Access - Read More…

UNC Health Care honored as 'Most Wired Advanced'

UNC Health Care honored as 'Most Wired Advanced'

UNC Health Care is one of only 27 systems in the United States to be recognized as a 'Most Wired Advanced’ health system by the American Hospital Association (AHA) for its use of information technology to improve patient care and clinical integration.

UNC Health Care honored as 'Most Wired Advanced' - Read More…

Beware of tech support scams

Beware of tech support scams

ISD Technical Security has seen an increasing number of tech support scams reported, in which scammers posing as technical assistance attempt to gain access to your computer or offer to "fix" your computer for a fee. Find out more about how to spot these scams.

Beware of tech support scams - Read More…

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