Information Technology

The latest Information Technology news from UNC Health Care.

Beware of free tools on the internet

The internet offers a wealth of free tools but sometimes the tools come packaged together with hidden threats. Learn more in this message from ISD about identifying trustworthy sources and avoiding malware.

Beware of free tools on the internet - Read More…

Alert: Uptick in Phishing email scams

Alert: Uptick in Phishing email scams

OIS has seen an uptick in a new email phishing campaign asking staff to click on a link to continue accessing your mailbox. Remember, UNC will never send an email with links asking you to verify your mailbox or increase your mailbox size. Read more for instructions on how to report phishing messages.

Alert: Uptick in Phishing email scams - Read More…

New Print Management vendor for UNC Health Care

UNC Health Care is transitioning away from buying printers and printing supplies through ISD. Effective immediately, a vendor named Systel will supply equipment and supplies (excluding paper) as new printers are needed and/or leases with other print vendors expire.

New Print Management vendor for UNC Health Care - Read More…

Annual password expiration begins in December; set up password security questions by Dec. 1, 2016

Starting in December 2016, passwords for employees’ UNC Health Care accounts (the account used to login to LMS, email, Epic@UNC, etc.) will expire annually. To make the process of resetting your password more efficient, ISD has set up a new Self-Service Password site at https://sspw.unch.unc.edu to allow you to reset your password without contacting the ISD Service Desk. But first, you must first select security questions/answers using the steps detailed at this Intranet link.

Annual password expiration begins in December; set up password security questions by Dec. 1, 2016 - Read More…

Small download from personal email can turn into a BIG problem

It is very important that employees do not download (or open) files from their personal email onto UNC Health Care computers.

Small download from personal email can turn into a BIG problem - Read More…

Meet the CIO Town Hall Meeting

Meet the CIO Town Hall Meeting

Uduak Ndoh, MBA, Chief Information Officer and Assistant Dean for Information Technology, will host a town hall meeting on Sept. 20. He looks forward to answering questions from School of Medicine IT staff and interested stakeholders regarding upcoming developments within OIS and the IT community at large. Uduak welcomes your suggestions and feedback on technology solutions that can help achieve the vision of the SOM in being the nation's leading public school of medicine.

Meet the CIO Town Hall Meeting - Read More…

Protecting yourself from Technical Support Phone Scams

Often when using the internet we see popups. Popups are something that all of us have dealt with for a long time; however, every once in a while we will see a popup that is instructing us to contact someone for assistance. These are known as Technical Support Phone Scams and they can be very detrimental to you and your sensitive information.

Protecting yourself from Technical Support Phone Scams - Read More…

ISD Self-Service menu simplified beginning Aug. 23

The ISD Self-Service website (HEAT Cloud) will be updated beginning on Tuesday, Aug. 23, so that the most-requested items are prominently displayed on the main page.

ISD Self-Service menu simplified beginning Aug. 23 - Read More…

There's no place like the office for protection from cyber criminals

Learn more about the technologies that protect your computer when you are connected to the UNC Health Care network and how to protect your laptop when you are offsite.

There's no place like the office for protection from cyber criminals - Read More…

What To Do If You Respond To A Phishing Email

Phishing emails are a consistent threat that we face on a daily basis. Find out more about what to do if you have submitted sensitive information to a malicious phishing site.

What To Do If You Respond To A Phishing Email - Read More…

All SOM faculty/employees: email and calendar migration to take place June 8

All School of Medicine employees must shut down Outlook email or turn off computers as the Office of Information Systems migrates accounts and calendars. At 8 pm Wednesday June 8 to 7 am Thursday June 9, all email accounts and calendars affiliated with the UNC School of Medicine will be migrated from Exchange 2010 to Exchange 2013.

All SOM faculty/employees: email and calendar migration to take place June 8 - Read More…

From Chemical Engineering to Computing

From Chemical Engineering to Computing

Uduak Ndoh, UNC School of Medicine’s new assistant dean for Information Technology and Chief Information Officer, says his unique background will help him form fruitful partnerships with faculty.

From Chemical Engineering to Computing - Read More…

Ndoh named UNC School of Medicine’s Assistant Dean for Information Technology and Chief Information Officer

Ndoh named UNC School of Medicine’s Assistant Dean for Information Technology and Chief Information Officer

Uduak Ndoh has been named the School of Medicine’s assistant dean for Information Technology and Chief Information Officer. He comes to UNC from Duke, where he worked as the director of Information Technology at the Duke Clinical Research Institute. Ndoh will officially begin the new role on May 1.

Ndoh named UNC School of Medicine’s Assistant Dean for Information Technology and Chief Information Officer - Read More…

Warning signs that your computer is infected

Many times during our daily interaction with computers, we ask ourselves, “How I can tell if my computer is infected with a Virus, Trojan, Worm or other malicious file?” Learn a few simple signs that could indicate a malware infection.

Warning signs that your computer is infected - Read More…

Phishing attempts continue

Phishing attempts continue

Recently, the University has seen an increase in the number of "phishing" emails. Read these tips for how to spot and deal with a suspicious email.

Phishing attempts continue - Read More…

Please don’t stop to smell the (mac)roses

Please don’t stop to smell the (mac)roses

Office files (Word documents, Excel workbooks, etc.) are not always what they seem. When delivered by email attachment, these files can often harbor small snippets of malicious code in the form of macros.

Please don’t stop to smell the (mac)roses - Read More…

Beware of ongoing spearphishing campaign

For the past few weeks, a large spearphishing campaign (e.g., a hacker/scam email that appears to be from an individual/business you know) has been underway, mainly targeting employees in Human Resources and Finance/Payroll. Given the success of this campaign at other large organizations, we expect similar campaigns to follow. Review the actions required if you receive a spearphishing message.

Beware of ongoing spearphishing campaign - Read More…

ISD to begin surveying employees on experience with ISD

In an effort to ensure the best service for our employees, beginning Wednesday, March 9, ISD will distribute a five-question survey by email to a subset of employees who have contacted ISD for assistance.

ISD to begin surveying employees on experience with ISD - Read More…

"Spear Phishing" attack targets School of Medicine

"Spear Phishing" attack targets School of Medicine

Recently, members of the UNC School of Medicine community have been targeted in an email scam known as “spear phishing.” This form of phishing is especially dangerous because messages are tailored to the recipient and appear to be from a trusted source. Read more about "spear phishing" and what to do if you receive a suspicious email.

"Spear Phishing" attack targets School of Medicine - Read More…

Changes to Outlook Web App

Changes to Outlook Web App

On Saturday, December 19 from 7 a.m. to 11 a.m. email clients will temporarily and intermittently lose access to UNC Exchange accounts. ITS is implementing Exchange 2013 servers to prepare for future upgrades and Office 365 migrations. Following this change, outlook.unc.edu will point to the new Exchange 2013 servers. The only change users should notice is a new Outlook Web Application (OWA) login page. After entering their username and password, users will be redirected to the familiar 2010 OWA interface.

Changes to Outlook Web App - Read More…

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