All SOM faculty/employees: email and calendar migration to take place June 8

All School of Medicine employees must shut down Outlook email or turn off computers as the Office of Information Systems migrates accounts and calendars. At 8 pm Wednesday June 8 to 7 am Thursday June 9, all email accounts and calendars affiliated with the UNC School of Medicine will be migrated from Exchange 2010 to Exchange 2013.

This effort is required to upgrade and increase the physical storage on our email servers and to prepare for the University’s implementation of Office 365.

What action do you need to take?

In preparation for the migration beginning June 8, please plan to either close out of your email program (Outlook, OWA, Apple Mail etc.) or turn off your computer the evening of Wednesday, June 8 before 8pm. We recommend that you do not turn your computer back on until arriving at the office Thursday morning. The email migration will occur from 8pm – 7am.  

What to Expect after the Migration  

  • It may take up to 5 minutes for your Outlook client to load. Please be patient and do not attempt to restart.   
  • The Windows Outlook client will configure automatically. Restart the client if you are prompted. If an auto-discover check box comes up, check the check box and allow.  
  • OWA (Outlook Web Access) will work immediately after your migration is complete. If you have any issues accessing your email or calendar the morning after the migration, please remember your webmail will work. 

Need Help?

If you need assistance please call 919-962-HELP or contact OIS Client Services directly by using the online chat support at help.med.unc.edu.

You can also access help documentation for any issues you may encounter at http://help.unc.edu/help/exchange-2010-to-2013-communication-information/ .