School of Medicine IT launches final support hubs

The final School of Medicine IT Support Hubs opened for business on Monday, September 17, serving clients in the south of Manning Drive including MBRB, Bioinformatics, Marsico, Genetic Medicine, Lineberger and off campus locations. This is the final phase of the new IT hub rollout where desktop support and other infrastructure services will be offered through hubs staffed by IT professionals strategically located throughout the School of Medicine campus. The Central Hub (serving buildings north of Manning Drive) launched in July 2018 and Physician's Office Building Hub launched in April 2018.

School of Medicine IT launches final support hubs click to enlarge Contact School of Medicine IT for all your IT needs
School of Medicine IT launches final support hubs click to enlarge School of Medicine IT services

The hub model, which supports the Carolina Value project, aims to standardize IT operations, services, and security across the institution as well as to help clients to interact with UNC School of Medicine and UNC Health Care IT services more effectively.  Uduak Ndoh, Associate Dean for Information Technology and Chief Information Officer for UNC School of Medicine, is leading these changes to expand the reach and range of IT services available to School of Medicine personnel.

Hub-based service will allow for more efficient desktop and device support as clients will be able to contact School of Medicine IT via phone at 919-962-HELP or via Live Chat in a web browser at help.med.unc.edu.  Both options will immediately connect the client to a team of IT professionals ready to help with any IT problem. If an issue cannot be addressed over the phone or through remote assistance, an IT professional in the nearby hub will be dispatched to the client's location to assist in person. 

In addition to direct client support, School of Medicine IT offers a number of other important services.  The School of Medicine IT Infrastructure and Operations team supports a wide variety of systems including file shares, research computation, and web systems in support of the School of Medicine; and they provide professional systems management to clients in order to increase system security and reduce downtime.  Other teams within School of Medicine IT offer classroom and academic technology support, web and application development services, and information security guidance.  The technicians in your hub can help you to engage with the appropriate group(s) in order to accomplish your goals.

If you have questions about any of these changes, please contact the Client Services and Support Director, Kelly Brown, at or the Infrastructure and Operations Director, Ken Langley, at langley@med.unc.edu.

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