Employees with email addresses at both UNC Health Care, UNC School of Medicine prompted to select primary account

Once a primary address is selected, the employee (and others in both organizations) will see the following benefits:

• The primary address will appear in the Global Address Book for both UNC-Chapel Hill and UNC Health Care
• Calendar information, including free/busy details, will be available to other employees from both the School of Medicine and UNC Health Care

Note the following to help determine which address you select as your primary account:

• If you select UNC Health Care as your primary address, after approximately 24 hours:
  • Your UNC Health Care email address will display in the directories for both UNC Health Care and UNC-Chapel Hill.
  • Other employees at both UNC Health Care and UNC-Chapel Hill will be able to see free/busy information when trying to schedule a meeting with you.
  • All UNC-Chapel Hill email (including meeting requests) received after you select a primary account will be forwarded to the UNC Health Care account.
  • Emails and recurring meetings in your University account prior to making your selection will not be forwarded to your UNC Health Care address.
• If you select the UNC-Chapel Hill account as your primary address, after approximately 24 hours:
  • Your University email address will display in the directories for both UNC Health Care and UNC-Chapel Hill.
  • Other employees at both UNC Health Care and UNC-Chapel Hill will be able to see free/busy information when trying to schedule a meeting with you.
  • UNC Health Care will not forward email or meeting invites to UNC-Chapel Hill accounts. You must manage email/calendars in both inboxes.
• In either scenario, if your information changes (name, title, etc.) you must request updates through the appropriate HR department to ensure that the information is updated in both UNC Health Care and UNC-Chapel Hill directories.

Moving forward, employees with dual accounts can change their primary account at any time by following the instructions in the email you receive (see sample text below).

Many thanks to the team in UNC Health Care’s information Services Division (ISD) and UNC-Chapel Hill’s Information Technology Services (ITS) for working together with Microsoft on this project, which we hope will allow employees to more easily share information across the two organizations.

Email each employee with dual accounts will receive

Dear FIRST/LAST NAME,

As of DATE GOES HERE, you have dual email accounts for both UNC Health Care and UNC-Chapel Hill:

• UNC HEALTH CARE EMAIL ADDRESS
• UNC EMAIL ADDRESS

To simplify the email directories at UNC Health Care and UNC-Chapel Hill, please follow the steps below to select a primary email account you wish to have displayed in both organizations’ Global Address Books moving forward.

1. Go to the UNC Self Service Portal at https://selfservice.unc.edu/
2. After you log in with your ONYEN, select “Email Sign-Up”. If you do not remember your ONYEN password or need help with finding your ONYEN, please contact the UNC Help Desk at 919-962-4357.
3. Choose your primary email account.

After your initial selection, you can change your primary account at any time using the steps above.

Once you make a selection, your email will be forwarded to the selected address immediately. It may take up to 24 hours after you make a selection for the selected email address to appear in the Global Address Books for UNC-Chapel Hill and UNC Health Care.

You will receive this email every 72 hours until you select a primary account.

If you have any questions, please contact the appropriate Help Desk:

• UNC ITS Help Desk: 919-962-4357
• UNC Health Care ISD Service Desk: 984-974-4357

Thank you.

– UNC Health Care Information Services Division
– UNC-Chapel Hill Information Technology