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The new ‘MySupport@UNC’ system is now available with the goal of delivering a simple, one-stop source for your IT issues and needs.

To help you become more familiar with MySupport@UNC, please view this Tip Sheet and a PowerPoint overview (Intranet link) of MySupport@UNC’s features.
The current links to HEAT Cloud on sites across UNC Health Care and through Epic@UNC were switched to MySupport@UNC on May 24.
Please ‘un-bookmark’ any current links to HEAT Cloud you used before, as they will no longer work.
You can access MySupport@UNC directly at and can bookmark this new link.
HEAT Cloud will still be available within MySupport@UNC in case you need to reference tickets created before May 24, 2017.
Please remember to call the ISD Service Desk at 984-974-4357 if you experience any urgent issues.