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Protect Yourself and the University: Enroll in 2-Step Verification today!
The University and its employees are targets for sophisticated attacks seeking both sensitive data, cutting edge research, and your money. A School of Medicine colleague was recently a victim of attempted financial fraud.  Sophisticated attackers had acquired biographical information, such as last four digits of social, about the colleague and was able to convince the IT Help Desk to change the password for his account. The attackers logged into the email account and used personal financial information stored in the mailbox to commit significant financial crime by fraudulently charging $25k+ in airline tickets to the SOM colleague's credit card. Read more for information on how can you protect yourself and your data.
Located in Vital Signs / School of Medicine IT News
School of Medicine IT launches final support hubs
The final School of Medicine IT Support Hubs opened for business on Monday, September 17, serving clients in the south of Manning Drive including MBRB, Bioinformatics, Marsico, Genetic Medicine, Lineberger and off campus locations. This is the final phase of the new IT hub rollout where desktop support and other infrastructure services will be offered through hubs staffed by IT professionals strategically located throughout the School of Medicine campus. The Central Hub (serving buildings north of Manning Drive) launched in July 2018 and Physician's Office Building Hub launched in April 2018.
Located in Vital Signs / School of Medicine IT News
Important information for working from home during Condition 1 and 2
With the looming weather, some people may need to work from home when the University moves to Condition 1 and 2. It is recommended that School of Medicine personnel ensure they can access files and network drives from off campus using VPN in advance of the storm.
Located in Vital Signs / 2018 / Sept. 13
School of Medicine IT launches new hub model
The first School of Medicine IT Support Hub opened for business in mid-April, serving clients in the Physician’s Office Building, Family Medicine, and Radiation Oncology areas. Additional hubs are set to follow in the coming months, with the Central Hub, supporting clients on the north side of Manning Drive, opening in July. Going forward, desktop support and other infrastructure services will be offered through hubs staffed by IT professionals strategically located throughout the School of Medicine campus.
Located in Vital Signs / School of Medicine IT News
Upcoming School of Medicine planned network outage may affect you
The School of Medicine network will have a partial outage on Saturday, May 19th from 7 a.m. to 12 noon impacting several campus buildings. Services affected in those buildings include desk phones, internet, EPIC, network file shares and printing. Read more for buildings affected by this maintenance.
Located in Vital Signs / School of Medicine IT News
Citrix Upgrade: Tuesday, Feb. 6
In preparation for the upcoming UNC Health Care Citrix upgrade, older versions of Citrix on School of Medicine computers will need to be upgraded. This upgrade is scheduled to occur on Tuesday, Feb. 6 at 10 p.m.
Located in Vital Signs / School of Medicine IT News
Security vulnerability in Apple macOS High Sierra
Apple has announced a significant security vulnerability in the latest Mac operating system, High Sierra. If you are using a device running macOS High Sierra (latest OS 10.13.x), we recommend that you install software updates from the App Store as soon as possible. If you need assistance please contact 919-962-HELP or use the Click to Chat feature at help.med.unc.edu.
Located in Vital Signs / School of Medicine IT News
UNC-Guest Wireless to be discontinued on November 29
ITS plans to permanently remove the wireless access channel known as UNC-Guest from the UNC campus network on Wednesday, November 29. It is being replaced by a more robust and more secure access channel labeled as UNC-Guest-PSK. Read more for information on how to connect to UNC-Guest-PSK.
Located in Vital Signs / School of Medicine IT News
Urgent Message for Apple users re: High Sierra update
Recently the new Apple Macintosh operating system (High Sierra) was released in the Apple App Store. If you have an Apple computer it is likely that you have seen a prompt to download and install this update. PLEASE DO NOT install the update at this time. This update will cause problems with Microsoft Office and the UNC wireless eduroam enrollment process. Campus IT groups are currently working with the vendors for a resolution. Please monitor this page for updates.
Located in Vital Signs / School of Medicine IT News
Changes to School of Medicine VPN Access
Beginning on Monday, September 18, 2-Step Verification will be required to utilize the UNC School of Medicine Campus VPN to access resources from off-campus locations. The Cisco VPN Client is typically used when off campus to access shared network resources such as the J: drive, and on-campus printers, as well as connecting to your office desktop using the Remote Desktop Connection. Read more for information on registering for 2-Step Verification (Duo).
Located in Vital Signs / School of Medicine IT News