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July 6, 2016

Front Desk, Scheduling, Registration staff: Current coverage must be terminated if RTE returns ‘Plan Mismatch’ status

Beginning Tuesday, July 12, if Real Time Eligibility (RTE) returns a status of Plan Mismatch on an existing coverage record on the patient's registration, the current coverage must be terminated. Moving forward, an RTE status of Plan Mismatch on existing coverage will not allow the patient to be checked-in; a corrected coverage must first be entered and verified.