A New Pre-Registration Team is on the Way!

Utilizing the Epic@UNC Patient Estimator, the new Pre-Registration team will verify insurance, create an estimate and call the patient to collect any patient liability. The team will work from a workqueue containing scheduled procedures up to 30 days out and will continue to expand in scope by service line and entity. Our goal is to increase point of service collections and improve the patient experience.

The Pre-Registration team will:

  • Collect from insured and self-pay patients
  • Collect estimated amount pre-service utilizing unique pre-payment codes
  • Assist patients with My Chart set up and utilization
  • Serve as patient estimator experts and as a resource for users across the HCS
  • Focus on outpatient procedures starting with Imaging, GI and Ophthalmology
  • Communicate amounts collected, to be collected or not to be collected, to Registration, via the IFS
  • Estimate inbound patient shopper call inquiries


If you have any questions or for more information please email Kimberly.Anderson@unchealth.unc.edu

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