OONA Veterans Affairs (NON-VA Care) Requires Social Security Number (SSN) as the Subscriber ID

Healthcare claims for the out of network unless there is an authorization (OONA) Veterans Affairs (NON-VA Care) coverage will require the Subscriber’s Social Security Number (SSN) on the claims starting Nov. 20.

To assist with the implementation of this requirement, a QREF has been created and can be viewed here. The QREF provides step-by-step instructions on workflows, correcting Subscriber ID and Subscriber SSN warnings, what to do if the patient refuses to provide the Subscriber’s SSN, and Words and Ways that Work.  If you have further questions, please reach out to Outpatient Services Training & Development at OutpatientServicesTraining@unchealth.unc.edu.

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