UNC Hospitals’ Inpatient Satisfaction leaps to the 84th percentile

Please read this announcement Dr. Bill Roper sent to the UNC Health Care Board of Directors about improved patient satisfaction scores. Congratulations to you all for your impressive achievement.

As of Dec. 1, 2009, the inpatient satisfaction scores for the second quarter rose to the 84th percentile compared to other hospitals in the University Healthcare Consortium (UHC).  At the end of last fiscal year, UNC Hospitals was at the 48th percentile compared to UHC for inpatient satisfaction.

We believe that the dramatic increase is due to implementation of the Carolina Care program, a part of UNC Health Care’s Commitment to Caring.  Carolina Care is a program designed to improve the way  we provide patient care at UNC.  The program emphasizes consistent delivery of service at the bedside with collaboration between nursing and support services, hourly rounding, scripts and post-discharge follow-up calls.  Carolina Care also supports our patient safety and quality initiatives such as those aimed at fall and decubitus ulcer prevention.
Please join me in congratulating our employees for their impressive achievement.

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