Voice Over IP (VoIP) Phone Transition Scheduled for MacNider and Old Clinic

VoIP phones are being installed in MacNider and Old Clinic but will not be active until September. Please make sure your VoIP phone remains plugged in to the wall. There is the potential for a short service outage as early as the night prior to and the entire day of the transition.

Note: This transition was previously scheduled for Thursday, August 27 but has been delayed.  Please check http://help.med.unc.edu/voip for updates.

For more information about this transition, including what to expect on "port day", new dialing instructions, what to do with old phones and more visit http://help.med.unc.edu/voip.


Most customers today have two phones sitting on their desks as part of the preparation for this change.  On August 27th, phone numbers will “port” from AT&T to Verizon Business and, once the port is completed, the new Voice over Internet Protocol (VoIP) phones will become the new, primary phone.  (Old phones should be returned to recycle bins that will be located on-site after August 27th)  Please be sure to follow the new dialing plan for the VoIP phones which does not require a “7” prefix when dialing out.  This applies to local, long distance, and international calls.  In addition, be sure to change the programming in fax machines for speed dials that are programmed with a “7” prefix, or, that are programmed for 5-digit dialing.  You will be able to 5-digit-dial between VoIP phones, however, you will not be able to 5-digit-dial from a VoIP phone to an older model phone on the AT&T phone system. 

Most phone lines have been restricted for placing international calls.  Phone lines can be easily unrestricted, however, if possible we ask those requests wait until after the August 27th transition.

Voicemail boxes will remain the same (messages and greetings will be retained), however, the voicemail access number will change from 919-962-6200 to 919-428-2828. 

UNC Information Technology Services Communication Technologies (Comm Tech) staff are working remotely to make sure the phones are registered and ready for service on August 27th, however, it is important that you notify all faculty and staff in your areas that phones must be plugged-in to the network, and they must be plugged-in to a data port that is configured to support VoIP. 

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