School of Medicine IT: Carolina Value Update

As part of the Carolina Value initiative, School of Medicine desktop and server management IT services will brought under the single umbrella of School of Medicine IT, led by Uduak Ndoh. The changes will bring more efficient service, greater security, and provide staff with opportunities for professional development and career advancement.

In the coming months, most Information Technology desktop and server management services will be consolidated under the umbrella of a rebranded School of Medicine IT organization, led by Uduak Ndoh, Associate Dean for Information Technology and CIO. This re-organization will provide desktop support and server administration in a hub-based system, strategically located around campus to provide staff with support through a combination of a central Helpdesk, remote support, and face-to-face walk-in desks. 

These changes will expand current services. The Office of Information Systems – which will be rebranded as School of Medicine IT – currently serves approximately 40 departments, programs, and centers, providing support for more than 5,000 users and 20,000 devices.

These changes will bring about a host of benefits for users. Since departments currently receive services from multiple IT organizations, many users have reported being confused about whether to contact UNC School of Medicine, UNC Health Care, or the University’s ITS for technical support. The new SOM IT organization will instead provide a central point of contact for users’ needs and serve as a liaison to other campus computing support, should their assistance be required. The hubs will be strategically located throughout the medical school campus, allowing users close proximity to a technician when face-to-face assistance is needed. The goal of this initiative is to offer consistent, high-quality service across the entire School of Medicine.

Centralized server and data management services will be implemented as well. This change will increase data security, reducing the risk of costly breaches that can put patient information and federal funding for sponsored research at risk.

For SOM Departments and Centers, the hub-based service model will provide greater access to IT technical resources while providing IT staff with increased opportunities for leadership  and increased professional development  Throughout the decisions and planning processes, Carolina Value project leaders have worked closely with SOM leadership  to best ensure a smooth transition to this new model that is currently underway and is planned to be implemented in stages through the end of the calendar year. This deliberate planning will help ensure not only continued IT service delivery, but also an increase in service quality and efficiency, greater information security, and long-term professional opportunities for staff that will serve the SOM well into the future.

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