Providers: InBasket Optimization Bundle coming April 3

On Monday, April 3, providers will see several InBasket improvements in Epic@UNC .

The April 3 InBasket Optimization Bundle includes:

  • Simplified notifications about open encounters/charts and unsigned orders
    After April 3, if a provider has unsigned orders as a part of their open encounter/charts, he/she will only receive the open encounter/charts message.

    Previously providers received both an open encounter/charts messages and an unsigned order notification. This change prevents this redundancy and providers will now only see the open encounters/charts messages. Open orders will be addressed as a part of the workflow for closing encounters.
  • Inbasket messages auto-removed when marked as 'Done'
    Messages in the following InBasket folders will be auto-removed when marked 'Done' and providers will have the ability to postpone items: 
    • RESULTS, 
    • HOSPITAL CHART COMPLETION, 
    • IP COSIGN NOTE, 
    • STAFF AND COSIGN CLINIC ORDERS
  • Internal communication thread visible in MyChart messaging folders
    NOTE: THIS CHANGE HAS BEEN DELAYED UNTIL JULY 22
    Within the MyChart messaging folders, the internal communication thread will be visible in addition to the patient/provider communication. This will not change the workflow for communicating with patients through My UNC Chart. 

Questions/Issues

If you have questions/concerns about these updates, call the ISD Service Desk at 984-974-4357 or submit your question using ISD Self Service