Benefits team offering onsite help for SHP dependent eligibility audit

The Benefits team will offer several pop-up events at UNC Hospitals to assist employees with scanning and uploading their documents for the State Health Plan dependent eligibility audit.

They will be in Room 102 in the C wing of the medical school (Old Motel) on the following dates:

  • July 17 - 8 a.m. - 4 p.m.
  • July 21 - 8 a.m. - 4 p.m.
  • July 25 – 7 a.m. - 6 p.m.
  • July 28 – 7 a.m. - 6 p.m.

What You Need to Know

  • State Health Plan members who are currently covering dependents under the Plan must verify each dependent’s eligibility to participate in the Plan. Under the audit process, members are required to respond and submit the necessary documentation for each covered dependent no later than July 31, 2017. 
  • The letter the State Health Plan is mailing to employees with covered dependents is available at this link
  • For a listing of acceptable documentation, click here. 
    • Note that the website above lists the most current documentation that may be used to verify eligibility. The letter being sent to employees' home addresses incorrectly lists more strict documentation requirements.
  • Failure to respond and produce the required documentation will result in termination of the dependents’ coverage under the Plan effective Aug. 1, 2017.

How to Provide Documentation

You can use one of the following ways to submit your documentation:

  • Submit via eEnroll:
    1. Visit the State Health Plan’s website at and click ENROLL NOW. 
    2. Select the first yellow box listed (Login to eEnroll) to log into eEnroll. 
    3. Once you are logged into eEnroll a message box will appear: “Dependent Verification Documentation Request”. 
    4. Click GET STARTED. 
    5. You will then be prompted to upload the required documentation within the Document Center. You may provide a scanned copy of the document or take a photo with your smart phone and upload it directly to the Document Center. 
    6. If the documentation you provided cannot be verified, you will receive notification or you can log back into eEnroll where you can check the status of your verification.
  • Submit with fax or email:
    • If you do not have access to eEnroll, you can fax the documents to 866-742-6444 or email the documents to
    • You are required to include your Full Name, Dependent’s Full Name, State Health Plan ID number located on your Plan ID card and the name of your employing unit on both the email and fax in order for the document to be accepted. 
    • Mailed, hard copy documents will not be accepted.
    • PLEASE NOTE: If you submit any documentation that contains a Social Security Number (SSN), you should black out the number. SSN is not required for you or your dependent(s) as part of the dependent verification process. You may also black out any account information, financial transactions, account balances and any other information that is not pertinent to the process. 


  • If you have any questions about this process, please contact the State Health Plan's Eligibility and Enrollment Support Center at 855-859-0966, Monday through Friday, between 8 a.m. - 5 p.m. or at
  • For more information, you can also visit the Plan’s website.
  • The UNC Medical Center Benefits Office is able to assist in getting documentation uploaded to the system. Call 984-974-1040 with questions, or email documents to .

Be sure to send in the required documentation by July 31, 2017, to ensure your eligible dependents remain enrolled in coverage under the State Health Plan!

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