Outpatient managers/front desk staff: Change regarding Appointment Reminders mailed via US Postal Service

To improve patient satisfaction, better leverage resources and support good financial stewardship, we will begin reducing our reliance on mailed appointment reminders starting Dec. 1, 2017. Please see here for details regarding who will continue to receive the mailed reminders.

Text message reminders, phone call reminders, and My UNC Chart appointment reminders will continue to be sent to patients with upcoming appointments as they are today.

What will be different starting Dec. 1:

Starting Dec. 1, printed appointment reminders will only be mailed to patients who meet the criteria below:

  1. Patients with upcoming appointments requiring special instruction/action(s) taken in preparation of the appointment
  2. Patients who are new to the department/location
  3. Patients who are at high risk for no-showing based on no-show history
  4. Patients who do not have a My UNC Chart account

Background on Appointment Reminders:

  • Printed appointment reminders are currently mailed to all patients with appointments in most clinics across UNC Health Care 21 days before the patient’s appointment via a 3rd party vendor.
  • In addition printed reminders, email reminders are sent to patients who use My UNC Chart, telephone call reminders are sent to patients if their preferred number is a landline, and text reminders are sent to patients if their preferred number is a mobile number.  
  • UNC Health Care has received negative feedback from patients regarding the print reminders, and requests for opting-out of mailed reminders are frequently submitted.

 If you have questions about this change, please contact the Care Access & Service Integration team at casiunchcs@unchealth.unc.edu.