Outpatient Services would like to congratulate all of our Carolina Care Award Winners, who were honored at a ceremony at the UNC Medical Center.
This year’s awards honored:
- Clinics with an overall percentile ranking of 91st or higher for all 4 quarters (Carolina Care Excellence).
- Clinics that met or exceeded their mean score improvement goals (Carolina Care Top Achievers).
- Individual staff members who were praised most often in Press Ganey (Carolina Care All Stars).
Carolina Care All-Stars and what patients are saying about them
- Alexandra Hill: “Outstanding, a 10+! She was friendly, patient, and professional during my dermatology surgery. My wife is a UNC-H retired RN and agrees with my assessment. I have been using UNC-H for over 40 years and RN Hill is one of the best RNs I have ever encountered.”
- Cathy Aviles: “Cathy was great. She made me feel at ease despite the stigmas associated with my conditions… people like that are needed in our clinics.”
- Nieves Gurrea: “Nurse Nieves was very attentive and kind! She has a genuinely sweet personality and you can tell that she truly cares about her patients … Her sweet, warm smile is contagious and makes you feel safe and well cared for. Everything that you would want in a nurse!”
- Jeff Lambert: “Jeff is personable, efficient, and informative. He remembered me and was knowledgeable about my care history and treatment plan.”
- Paula Herier: “Love Paula. I have the option to receive my infusions at home via a specialty pharmacy and contracted nursing agency. But, I CHOOSE to receive them at the UNC Infusion Clinic at Carolina Pointe II because of the amazing care I receive from Paula.”
- Charles Brady: “I was very anxious about my visit and my nurse Charles was wonderful with me the whole day and really seemed to truly care about helping out me at ease and answering all concerns.”
- Archana Sangamanarayanan: “Archie was amazing and very caring… She had a genuine smile and compassionate attitude and made my first infusion less scary. She truly put my mind at ease as I knew I was in good hands! I hope to see Archie at my future infusion appointments.”
- Robert Hartman: “Rob knows everybody by name when he checks you in and that really makes you feel like he cares about the patients he checks in. He always acts happy to see me.”
Carolina Care Top Achievers
- UNC Hospitals Hearing & Voice Center at Carolina Crossing
- UNC Dermatology and Skin Cancer Center at REX
- UNC Allergy and Immunology Clinic
- UNC Dermatology and Skin Cancer Center at Burlington
- UNC Hospitals Pediatric Hematology Oncology Clinic
- UNC Hospitals Adult Oncology Clinics, Surgical Oncology
- UNC Hospitals Children’s Specialty Clinic, Surgery
- UNC Dermatology and Skin Cancer Center at Hillsborough
- UNC GI Medicine Clinic at Hillsborough
- UNC Urogynecology at Hillsborough
- McCreary Cancer Center, a Service of UNC Hospitals
- UNC Hospitals Wound Healing and Podiatry Clinic
- UNC Hospitals Pulmonary Specialty Clinic at Meadowmont
- UNC Hospitals GI Medicine Clinic
- UNC Hospitals Pre-Care
- UNC Hospitals Urology Clinic
- UNC Otolaryngology/Head and Neck Surgery Clinic
- UNC Orthopaedics at Weaver Crossing
- UNC Hospitals Gynecologic Oncology Clinic
- UNC Plastic and Hand Surgery Clinic
- UNC Hospitals OB/GYN Clinic- Women’s Specialty Service
Carolina Care Excellence Award Winners and what patients are saying about them
- UNC Ear Nose and Throat at Carolina Crossing: “The staff are, honestly, the most efficient, knowledgeable, and kindest team in a medical facility I’ve ever encountered which has made going through this health scare much easier. I never felt like number.”
- UNC Hospitals Urology Services at Carolina Pointe I: “Outstanding appointment. Excellent treatment from front office staff. Felt very comfortable with doctor and had a very thorough examination, discussion and decisions about next steps. Extremely pleased and impressed with visit.”
- UNC Hospitals Geriatric Specialty Clinic: “We are very content with the care our dad receives from Dr. Drickamer and the staff at the UNC Geriatric Clinic. everyone with whom we come in contact is delightful, treating our dad and us with courtesy, respect and compassion. Our visits are always very personable and professional. Our wish is that all older adults could have access to this level of care and expertise!”
- UNC Allergy and Immunology Clinic: “All the staff at Dr. Kwan’s office are very professional and caring. They always greet you with a smile and a welcoming environment. I would highly recommend this Dr. and her clinic to everyone who is looking for a good doctor with love, care, and understanding for patients. HIGH 5!!”
- UNC Hospitals Therapeutic Infusion Center at Carolina Pointe II: “Always a great experience when I visit the infusion center. The front office staff is above and beyond what is expected. They always make you feel like you are so special. The nursing staff is awesome and they work as a team always helping each other for the good of the patient. I am blessed to be able to have such an excellent healthcare team!”
- UNC Hospitals Benign Hematology Clinic: “Best medical clinic environment I have ever experienced. They have it all: top quality MDs, friendly staff, efficient operation, etc. Seem to always know me by first name.”
- UNC Internal Medicine Clinic: “As always, this was a very good experience. The check-in staff were very personable and professional. The nursing staff was very friendly, courteous, efficient, and always makes me feel at ease. My provider is one of the very best.”
- UNC Hospitals Pediatric Hematology Oncology Clinic: “The pediatric hem/onc clinic has provided the best medical related experience of my life. I can always count on the entire staff to be kind, respectful, knowledgeable and caring … embodies child-centered professionalism and builds wonderful relationships with families.”
- UNC Hospitals Radiation Oncology Clinic: “From the first visit, everyone has handled me as if I was their most important patient. One or two of the staff in any different dept. might be normal but for every person on staff to give that kind of care is almost unreal. I bought a friend of mine with me to my visits who is a cancer survivor and was treated at a different town and cancer center. She was blown away by the care I received here at UNC from everyone. So from the bottom of my heart, I want to thank everyone who has been a part of my care.”
- UNC Hospitals Oncology Hillsborough Campus: “The atmosphere and the genuine respect for the patients given by the staff from the time you walk into the door until the time you leave is immeasurable. Thank you so much.”
- UNC Dermatology and Skin Cancer Center at Hillsborough: “Everyone was very friendly and comforting and straight forward helpful. They took care to assuage my fears of my quickly unfolding situation in a comfortable and casual manner while caring for me and making sure I was keeping up with their procedures and decisions.”
- UNC Urology at Hillsborough: “Love this facility and staff. The only attitude they show is appreciation for you being a patient at this facility. I don’t want go ANYWHERE else.”
- UNC Urogynecology at Hillsborough: “I really appreciated the staff (welcoming and professional) AND wonderful Dr. Connolly. Everyone looked me straight in the eye, had time for me. THEY HAD TIME FOR ME and were not busy multi-tasking with my information on the computer. I always feel even healthier during and after such a positive experience.”
- UNC Urogynecology at REX: “This particular clinic was wonderful. Staff was attentive and courteous. The nurse was so kind and helpful. My Doctor was extremely helpful and addressed all my concerns and spent a lot of time with me. I think they deserve many props!”
- McCreary Cancer Center, a Service of UNC Hospitals: “These people are the best of best! Friendly, courteous, and a step above any other physician’s office or people that I’ve had to deal with during my ongoing 10 years of battling multiple myeloma.”
- UNC Hospitals Gynecologic Oncology Clinic: “Everyone (and I really do mean everyone) was truly kind and sensitive during this very scary and difficult time. I don’t often day or write things like that because I’m very particular. Thank you.”