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March 30, 2016

Celebrating Carolina Care Excellence

Each year, UNC Health Care administers the CMS-approved Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey to solicit feedback from patients. One question on that survey asks patients if they would recommend their provider's office to friends and family. One hundred and thirty three of our providers had more than 94 percent of their patients respond “Yes, definitely!” to that question, which places them in the top quartile nationally.

June 11, 2015

Improvements to referrals workflows in Epic@UNC effective June 14; required training for clinic managers, referral coordinators

A number of improvements to the referrals process in Epic@UNC will go into effect June 14, 2015. Most notably, the priority status of referrals has been standardized across Epic@UNC, with stat orders requiring a phone call from the “referred from” department within one day and urgent orders requiring a phone call from the “referred from” department within two days.